Contact Center Representative

$1250 Hiring Bonus

General Description of Duties:

• Handle customer contacts by receiving inbound and placing outbound calls.
• Process wellness referrals, discuss wellness options, and register clients for referred classes or activities.
• Provide reminder calls for upcoming client events, record attendance, and conduct follow-up evaluations.
• Develop and maintain positive customer relations.
• Coordinate with various functions within the organization for handling wellness referrals.
• Explain benefits a person may be eligible for.
• Answer incoming calls from potential clients, identify benefit eligibility, and collect pertinent information.
• Perform outreach at various community sites to distribute information and explain eligible benefits.

Education and Training:

• High school diploma or equivalent required, some college preferred.
• Bilingual (English-Spanish) preferred.
• Minimum one-year customer service experience preferred.
• One-year recent experience with Microsoft applications required.
• Ability to generate and maintain Excel worksheets using formulas, links, and charts.
• Provide excellent customer service and respond to questions professionally.
• Apply critical thinking and problem-solving skills to customer issues.
• Effective communication in English with internal and external customers of Adelante.
• Ability to read, write, and interpret written procedures.
• Capability to give and receive instructions in written and verbal forms.
• Proficient in presenting information and responding to questions from customers, clients, supervisors, and co-workers.

Other Requirements:

• Must pass background check and pre-employment drug screening.
• Must have reliable transportation and an agency insurable driving record.
• May need to work outside regular schedule, including weekends and holidays.
• Must be able to work in a busy, fast-paced, and sometimes noisy environment.
• Must be able to lift 10lbs, stand, walk, bend, stoop, and carry frequently.
• Must be able to climb 5 ft., reach above shoulder(s), balance, push/pull occasionally.
• Veterans will be given preference for this position.

Adelante is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Full time: 40 hour week.

Compensation: $16.00 per hour.