Correspondence & Dispute Specialist I

Who we are

Shellpoint Mortgage Servicing (SMS) is one of Americas top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

• Prioritize and be able to complete tasks according to regulatory deadlines.
• Research issues to identify root causes and be able to execute a plan of action for resolution.
• Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.
• Compose written responses to borrowers (or their authorized representatives) providing final resolution.
• Submit updates to the credit reporting agencies as needed, to resolve credit disputes.

Benefits
* Three weeks PTO (paid time off) for vacation and sick days.
* Paid holidays.
* Medical, dental, vision, life, and pet insurance.
* Short- and long-term disability insurance.
* Adoption- and tuition-assistance programs.
* 401k matching program.
* Performance-based annual bonuses.
* Advancement opportunities

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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