Diocese of Tucson

Tucson, Arizona, United States

Counselor - Family Services

Posted over 1 month ago

Job Description

Position: Counselor - Family Services
Location: Catholic Cemeteries - Tucson, AZ
Job Id: 1460
# of Openings: 1
DIOCESE OF TUCSON CATHOLIC CEMETERIES
JOB DESCRIPTION
Job Title: Family Service Counselor Exempt Status: Non-Exempt
Department/Location: Holy Hope Cemetery / Tucson, AZ
Primary Function: Under the direction of the Family Service Manager, the primary responsibility of the Family Service Counselor is to offer and sell cemetery products and services to all individuals and families who are candidates for cemetery arrangements.
Essential Duties and Responsibilities:
  • Support the pastoral and spiritual mission of the Diocese and the Catholic Church
  • Performs in support of the Catholic Cemeterys Mission
  • Interacts with Families to provide accurate information in response to inquiries about products and services and to handle and resolve complaints, orders or contracts
  • Educates Families on the options and products available based on Families needs and interests
  • Writes and records orders for property, merchandise, and services
  • Attends their Families Cemetery Services and provides guidance to the Funeral Directors
  • Provide ongoing support to Families after Sales and Burial in order to resolve concerns and maintain rapport
  • Record Families interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Conforms with all Cemetery policies and local, state and federal laws relating to the handling of human remains
  • Provide support to management and administrative personnel as necessary
  • Perform other duties as assigned by the Family Service Manager
Physical / Mental Requirements: Requires coordination and manual dexterity, normal mental and visual ability; ability to lift as required in normal office environment. Exposure to outdoor activities
Required Activities: Walking, sitting, standing, stooping, reaching, talking, hearing, carrying, and keyboarding. Withstand exposure to extreme temperatures when providing coverage for one (or more) burial services.
Basic Qualifications:
  • Possess a valid driver's license and access to an insured automobile
  • Attention to detail and well organized
  • Perform multiple tasks simultaneously and work with a sense of urgency
  • The ability to successfully complete a criminal history and background check
  • Excellent communications skills including written, verbal, and presentation skills
  • Ability to maintain confidentiality with regards to records and services
  • Project management skills and ability to manage multiple projects simultaneously
  • Professional bearing and clean and neat personal appearance
  • Education and Experience:
  • Post high school sales training or education or equivalent cemetery sales experience
  • Two years experience in sales or customer service field
Other Skills and Abilities:
  • Bi-lingual (Spanish, English) preferred

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