Court PC Tech

HIRING SALARY RANGE

The Superior Court in Pinal County values your experience. We review every candidate for a salary offer that is both equitable and applicable to the position range. The salary in this posting represents our starting minimum to midpoint of range. Based upon your direct experience and background, a salary offer will likely be presented to you within this range.

NOTICE TO APPLICANTS

We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

WHY US?

Pinal County and the Superior Court offer amazing benefits. Who knew there was a workplace that wants to see your wellbeing by providing you with a Sabbatical starting at 5 years of service? Plus paid vacation, sick, and holidays? And benefit plans that include things like hospital coverage, pharmacy, medical, vision, dental... and more! We strive to work hard and reward hard work with our perks and balance. https://www.pinal.gov/593/Benefits

• Perform installation, modification, and repair functions for standard computer hardware, software, and peripheral devices and resolve problems within scope of authority and training.
• Provide technical assistance and training to system users as requested.
• Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, and implement technical solutions to resolve problems.
• Deploy new IT hardware and software packages as directed.
• Maintain IT hardware, equipment, and peripheral devices.
• Research technical issues and recommend repairs, replacements, and upgrades.
• Refer complex problems, which are beyond the skills of the PC Technician to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining additional IT hardware, software, and equipment.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

• High school diploma or GED equivalent.
• One (1) year of IT technical support experience.
• Valid Arizona State Driver's License.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Special Requirements

• May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
• For ACJIS users - must pass a thorough background investigation and background re-investigation every 5 years.
• Must pass a thorough background investigation and background re-investigation every 5 years.

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of computer systems and networked environments.
• Skill in assessing customer support needs and implementing effective solutions.
• Ability to use basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.