Rocky Mountain Bank
Billings, Montana, United States
CPS Implementation Specialist
Job Description
Rocky Mountain Bank is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"
The CPS Implementation Specialist is responsible for supporting the Commercial Card Payment Solutions Division by effectively implementing technology solutions for commercial card programs. This includes the creation of training documents, issue resolution tracking, and process efficiencies.
This position also partners with top and high priority prospects working directly with commercial customers, Solution Consultants, Treasury Management Officers and Commercial Lenders to secure necessary resources to implement products for both new and existing commercial client.
PRIMARY & ESSENTIAL RESPONSIBILITIES:
1. Develop, maintain, and provide expertise as Subject Matter Expert on Division technology, implementations, system maintenance, issue resolution and ongoing support.
2. Lead customer technology implementations through gathering of documentation, technology set up, vendor enrollment, web-based training, and 30, 60, 90 day check in to ensure program is successfully implemented and fully ramped. Guide customers in implementing industry best practices to ensure long term program success.
3. Develop tracking tools and effectively communicate progress of program and technology implementations while focusing on driving efficiencies and increasing program ramp rate.
4. Participate and advise on new product and departmental developments. Provide customer and internal partner feedback in consideration of product decisions.
5. Direct supplier enablement activities that result in increased spend and program optimization.
6. Prepare customer presentations including technology demos and trainings. Pre-meeting planning and identifies growth opportunities with existing customer portfolio. Effectively lead program administrator, cardholder, and internal technology trainings.
7. Effectively track customer issues through vendor communication, issue resolutions and provide timely and professional follow up. Utilize critical thinking and problem solving techniques to find resolution and test possible solutions.
REQUIRED SKILLS & EXPERIENCE:
1. Bachelors Degree or equivalent experience required
2. 3-5 years of technology implementation and training experience
3. 1-3 years of financial services experience, customer service and relationship management experience, particularly in Treasury Services and/or Commercial Card is highly desired.
4. Demonstrates advanced abilities/proficiencies with technology and Microsoft Office products, specifically Excel.
5. Ability to own the client experience and drive for improvements.
6. Ability to work independently and concurrently on multiple projects or project stages of varying durations and complexities.
7. Ability to act as lead and coordinate project tasks or customer-specific customizations that may be requested.
8. Excellent communication skills -- verbal and written.
9. Well-developed interpersonal skills required to encourage a positive employee morale and teamwork environment and to represent the bank and its products and services in a positive & professional manner reflective of the Banks Mission Statement.
10. Must comply with all Bank Secrecy Act/Anti-Money Laundering requirements, Privacy of Customer Information Policy, and all consumer protection laws, regulations, and Bank policies as related to assigned job duties.
Scheduled Weekly Hours:
40Time Type:
Full timeWere proud to call Montana home. Our unmatched dedication to community banking and customer service helped make us one of the nations top 100 banking organizations again this year.
We understand the importance of having a strong community and our role in contributing to the communities we serve. We know how important is it to give back and we do our part with pride! Its about rolling up our sleeves doing whatever it takes for our cherished community; whether building houses, serving food, assisting local schools, volunteering time to serve on local boards or writing a check when manual labor isnt enough. Were committed to the Montana communities because were a part of them ourselves. We share the roads, bump into each other at the supermarket and send our kids to the same schools. We love our neighbors and our track record shows it! As part of giving back to the community, each employee is provided volunteer hours at an non-profit organization of their choice.
Whether you are a personal banker, operations expert, marketing guru, wealth advisor or possess other skills, you will find a career youll be proud of at Rocky Mountain Bank. Recognizing and rewarding hard work, developing talent and fostering employees for the next stages of their career is what you can expect as a member of our team. We know that we are only as strong as our team members, and we want individuals who want to make a significant difference.
We have the benefit of being a community bank, while being a part of a growing organization that supports and enhances our potential. We are committed to being an employer of choice by providing a positive and professional work environment that genuinely cares about our team members.
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