Cra Regulatory Operations Manager

Definition

Definition: Under general supervision from the Director or Assistant Director of Gaming & Regulatory, assumes managerial control and responsibility over Gaming Agent staff at an assigned gaming facility. Ensure compliance with Tribal/State Gaming Compact, Community Ordinances, and the Minimum Internal Control Standards. This job class is treated as FLSA Exempt and will require response to work-related issues outside the standard workweek.

Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

Manages and oversees shift work activities for assigned Gaming Agent staff. Coordinates the scheduling of shift assignments with Gaming Agent Supervisors to ensure all shifts are fully manned. Monitors the casino floor to ensure the Minimum Internal Control Standards are strictly enforced. Oversees and evaluates Gaming Agent staff reviews, inspections and regulatory activities to ensure compliance with internal control standards. Monitors casino staff compliance with federal, state, and tribal gaming regulations. Monitors and ensures gaming irregularities are properly documented and reported.

Conducts management review of shift incident reports, daily activity reports and other documentation for discrepancies/omissions in reporting. Advises and instructs staff and casino employees on proper reporting procedures and regulatory requirements. Reviews and ensures all essential information is properly documented in each report. Assist with resolving conflicts/concerns from casino employees, patrons, and/or state or federal regulatory agencies. Files and maintains records all incident/activity reports.

Directs, manages, and conducts investigations into violations of the gaming compact, community gaming ordinances or internal controls. Investigates and reports on suspicious activities or fraudulent behavior involving patrons, vendors, departments or casino staff as required. Prepares and submits investigation reports to appropriate agencies within established time limits. Prepares and maintains reports/records of all investigations and testifies on behalf of the department as needed. Acts as primary liaison between Casino personnel and Law Enforcement on compliance related matters.

Manages and conducts special investigations at the request of the Assistant or Director of Gaming & Regulatory.

Coordinates with casino staff to resolve issues of concern. Writes reports documenting incidents or issues occurring in the casino. Meets with casino management, employees, and regulatory staff in resolving issues/concerns affecting working relationships or compliance issues within the facility.

Manages and supervises Gaming Agent shift operations and development and implementation of specialized training programs. Conducts specialized training to enhance staff knowledge and expertise in tribal regulatory requirements. Trains and certifies Gaming Agent staff on casino compliance and reporting requirements. Meets with Gaming Agent Supervisors to plan, schedule, and review the work of staff and resolve related issues/concerns. Provides leadership and evaluates employees work performance and performs timely performance appraisals. Maintains working files on employees. Responds to staff questions regarding assignments. Monitors and recognizes staff achievements and corrects deficiencies in performance.

Reviews regulatory operation requirements and provides suggestions/recommendations to management to safeguard tribal resources, promote departmental growth, and ensure compliance with federal and state gaming rules and regulations. Prepares and presents materials for monthly meetings on staff metrics and performance. Provides budget recommendations for annual budget process for management review and possible inclusion in the budget.

Performs other job-related duties as assigned to maintain and enhance program and agency operation.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of Federal, State, and other applicable gaming laws and regulations.
• Knowledge of Federal, State, SRPMIC Ordinances and other applicable gaming laws and regulations regarding gaming.
• Knowledge of casino internal controls and operational procedures, gambling and gaming practices, equipment and devices.
• Knowledge of documentation/record keeping principles and practices.
• Knowledge of basic law enforcement principles, practices and procedures, and investigation principles and practices.
• Knowledge of monitoring techniques for possible illegal gaming practices and devices.
• Knowledge of security practices including surveillance equipment and its usage.
• Knowledge of public relations/customer service practices and procedures.

• Skill in establishing and maintaining effective working relationships with Federal, State and Community regulatory agencies, upper management, co-worker, and the general public.
• Skill in preparing and maintaining reports and documentation necessary for regulatory audits.
• Skill in mentoring, counseling, evaluating, and preparing timely and effective performance evaluations.
• Skill in written and oral communications necessary for training, report writing, documentation, explanation of practices, policies and procedures.
• Skill in observing/monitoring employees and customers for compliance with gaming regulations internal controls, and management practices.
• Skill in applying public relations/customer services techniques in responding to inquiries from a variety of sources.
• Skill in written and oral communication necessary for documentation, reporting incidents, explanation of practices, policies and procedures
• Skill in utilizing customer service/public relations techniques in responding to inquiries and complaints from customers, employees and regulatory agents.
• Skill in applying investigative techniques and practices.

• Ability to interact with diverse groups of people in a professional manner in order to resolve problems related to assignments.
• Ability to supervise and maintain good working relationship with staff and other Tribal Gaming officials.
• Ability to use personal computer and related software (such as: MS Word, Excel) to maintain records and create timely, meaningful reports.
• Ability to operate two-way radio and to appropriately conduct surveillance activities.
• Ability to stand and walk for extended periods of time.
• Ability to operate standard gaming equipment such as slots machines and video gaming machines.
• Ability to stand and walk for extended periods of time.

Minimum Qualifications

• Education & Experience: An Associate's degree in Gaming, Business, Law Enforcement or other closely related field, AND at least five (5) years full-time experience in law enforcement, investigations, security, or gaming operations, one year of which must have been fulltime in gaming and/or inspection work and one year of which must have been in a supervisory or management capacity; OR a minimum of 60 college credit hours in Gaming, Business, Law Enforcement, or other closely related field, AND at least six (6) years full-time experience in law enforcement, investigations, security, or gaming operations, two (2) years of which must have been fulltime in gaming and/or inspection work and one year of which must have been in a supervisory or management capacity.
• Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill

Special Requirements

• Special Requirements: Requires being able to work on all shifts, all days of the week.
• Employment is contingent upon successful completion of an extensive background check and drug screening.
• Must be able to obtain and maintain SRPMIC and State Gaming Licenses.
• Requires working in facilities with exposure to secondary smoke.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required:1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Benefits:

The SRPMIC offers a comprehensive benefit package including medical, dental, vision, life, disability insurance, and a 401(k) retirement plan. In addition employees enjoy vacation and sick leave and 13 paid holidays.