Customer Care Representative

Posted over 1 month ago

Job Description

Diversified Sourcing Solutions has partnered with a leader in the commercial furniture industry and has an immediate career opportunity in the East Tampa Area. This candidate will be responsible for learning and supporting the goals and objectives of the company. This candidate will also be responsible for exceeding client expectations and assisting clients with complex needs.

Schedule:

M-F 8 AM - 5 PM

Pay Rate:

$20-$22/hr paid Weekly.

Immediate Benefits: Health, dental, vision, short-term disability, and life insurance.

Responsibilities

Provide Customer Care for assigned Dealer/TM Portfolio
Check Order Status, Check Inventory, Track Shipments
Provide Product Info & Pricing, etc
Partner with Territory Managers & Independent Sales Reps
Process QA Requests and Order Addendums from Order Entry Team
Request SIFs for large projects
Process XML & EDI Orders
Process Demo Requests, Parts Express, and Warranty & Replacement Orders. Process Corporate Portal Customer Requests
Cancel/Revise Purchase Orders after released into production by OE
Correspond with Corporate's DC Support (Multi-Textile, Customer Grommet locations, Layout drawings, COM, BOs, PDNs, etc)
Correspond with Corporate Product & Pricing Coordinator
Handle credits to be applied (replacement orders, memo bill, discount-to-keep, credit rebill, etc)
Return Authorizations (non-Demo)
Freight Claims
Facilitate Showroom Walk-Ins and Appointments

Qualifications

Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals

Requirements:

Must be authorized to work in the U.S.

Must successfully pass a drug screen and background check.

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