Customer Game Support

Location: Remote in TEXAS ONLY

Starting pay: $12/hr

Full-Time Position. Must have open availability.

CUSTOMER SERVICE AGENT
Our Customer Service Agents are responsible for maintaining positive relationships with our game
players by helping them with their requests with speed, expertise, courtesy, and enthusiasm. This
includes a wide variety of gameplay needs, technical advice, account & billing requests, and product
information. Successful candidates will typically have a positive attitude, passion for gaming, analytical
thinking, computer savvy, and experience in customer service contact centers. We offer a fun, exciting,
and challenging environment in one of the most energizing gaming organizations in the industry!

RESPONSIBILITIES
? Interact with our customers in all of our gaming environments to promote customer satisfaction
? Handle customer requests for our entire catalog of products and services, including:
o Help with Product information, Account & Billing requests, Technical help, Gameplay
help
o A mix of Email, Chat and Social networking
? Maintain a working knowledge of our products and services
o Standard console and PC products
o Massively Multiplayer Online games
o Other online services
o All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)
? Contribute to record keeping & knowledge management for product knowledge bases
? Create, edit, review, and publish content for the Customer Services department in response to
requests from internal stakeholders/external users
? Maintain accuracy, relevancy of all internal/external content

REQUIREMENTS
? Strong English language fluency
? Have excellent verbal and written communication skills [English]
? Have excellent editorial skills with the ability to write clearly for a diverse audience
? Strong customer service ethic, positive attitude, and enthusiasm
? Creative and analytical thinking
? Professional communications skills
? Passion for gaming
? Familiarity with online environments and social networks
? Technical troubleshooting ability with Microsoft Windows operating system
? Familiarity with productivity software, including Microsoft Office products
? Good typing skills

PLUSES
? Experience in entertainment software industry
? Knowledge and passion for massively multiplayer online games
? 1+ years writing/editing/technical communication experience
? Familiarity with MacOS or Mobile operating systems