Customer Support Advocate

Job Description Summary

As a Customer Support Advocate working for Taylor Morrison you will answer all incoming phone calls from multiple divisions. Be able to provide the caller with the information requested, or be able to put them in contact with the appropriate resource. Handle not only phone calls, but be able to multi-task and answer a variety of requests from email, chat and social media. Make proactive customer calls to ensure we are providing an excellent customer experience.

Job Details

We trust that as a Customer Support Advocate you will: (responsibilities)

• Answer all incoming calls from the divisions and/or Corporate office and re-route as necessary
• Make outbound calls to customers to follow up on their experience
• Assist with requests that come in through multiple channels including; email, chat and social media
• Help monitor requests from the divisions to our third party survey company
• You are willing to perform other duties as assigned

What you will need: (competencies, behaviors & attributes)

• Analytical
• Communication
• Decision Making
• Organization
• Problem Solving
• Team Player

About you:

• High school diploma or GED
• Type 40-50 wpm
• Some reception or call taker experience
• Listening/writing skills
• Basic computer skills
• Friendly and calm
• Excellent communication skills
• Organized, and an attention to detail

FLSA Status: Non-Exempt

Will have responsibilities such as:

• This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)