Customer Service- Bilingual English / Spanish

Customer Service Representative

Amazing Home Care is actively seeking a motivated and experienced Full-Time Customer Service Representative. The ideal candidate will have excellent social skills and be fluent in both English and Spanish.

DUTIES:

• Handle customer inquiries by phone and email effectively and efficiently
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system, and update existing customer information
• Process forms, applications, and qualifications.
• Identify and escalate priority issues as they become relevant
• Follow up on customer calls where necessary
• Document all call information according to standard operating procedures

QUALIFICATIONS:

• 1+ years in a customer service environment
• Excellent verbal and written communication skills
• Proficient in Microsoft Word and Excel
• Strong understanding of medical terminology
• Problem analysis and problem-solving capability
• Attention to detail
• Thrive in a fast-paced environment
• Must be able to work as a team member
• Bilingual English/Spanish