Job Description
Job Title: Customer Service Representative
Career Level: Entry
Location: Lebanon, TN
Summary: Support customers by providing helpful information, answering questions, and responding to complaints. You will be the front line of support for clients and customers to help ensure satisfaction with products, services, and features.
Job Functions & Duties:
- Working with all existing and future merchants and assisting them with any questions
- Receiving a large number of inbound calls a day
- Relaying information to customers regarding their loan balances
- Assisting with all bank changes
- Supporting with all other loan servicing functions
Minimum Requirements:
- Strong oral and written communication skills
Preferred Requirements:
- Previous customer service experience
- Experience with Microsoft Office
- Strong oral and written communication skills
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Benefits & Perks:
- Highly-competitive salary
- Medical, Dental & Vision
- PTO
- 401k match
- Casual attire
- Continuous education programs
- Gym membership reimbursement
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