Job Description
Job Description
Servicing telephonic inquiries from Medicaid members regarding benefits, eligibility and PCP selection, as well as ordering ID cards and assisting with billing inquiries.
Customer Service Representative will spend up to 7 hours daily taking incoming calls during prescheduled time slots.
Required Qualifications
- Good written and oral communication skills, multi-tasking,
problem-solving, organization and time management skills.
- Previous customer service experience
Preferred Qualifications
- Call Center experience, health insurance experience,
QNXT, Outlook, ProPat and PeopleSafe knowledge a plus.
- Some knowledge of Excel, PowerPoint and Aspect also a
plus.
Education
High school diploma or equivalent
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Servicing telephonic inquiries from Medicaid members regarding benefits, eligibility and PCP selection, as well as ordering ID cards and assisting with billing inquiries.
Customer Service Representative will spend up to 7 hours daily taking incoming calls during prescheduled time slots.
Required Qualifications
- Good written and oral communication skills, multi-tasking,
problem-solving, organization and time management skills.
- Previous customer service experience
Preferred Qualifications
- Call Center experience, health insurance experience,
QNXT, Outlook, ProPat and PeopleSafe knowledge a plus.
- Some knowledge of Excel, PowerPoint and Aspect also a
plus.
Education
High school diploma or equivalent
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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