Job Description
We are Think values consumer needs along with client satisfaction. We use the best direct marketing strategies to meet our consumers, such as face-to-face that allows a personal touch towards the product presentation or services. Our consumers value this customized sales technique.
This position will be responsible for onboarding new clients, supporting existing clients and maintaining client relationships. The on boarding process includes account set-up and system configuration, training and system roll-out. Our clients will rely on you to coordinate and manage all aspects of launching our product at all of their locations. Additionally, they will rely on your product knowledge and suggestions for best practices. After launching new clients, you will monitor accounts to ensure consistent usage and identify possible barriers to continued use of our product.
Salary range: $42000 - $50000 per year.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Post-secondary education strongly preferred.
Previous sales services experience, an asset.
Positive attitude.
Good communicator and team player.
Problem-solving and conflict resolution skills.
Working knowledge of MS Word, Outlook, and web-based technologies.
- This is not a remote job
- Disability Insurance
- Employee Assistance Program
- Dental Insurance