Customer Service Representative - Insulation Division

Customer Service Representative

Carpenter Co. has a great opportunity available for Customer Service Representative at our Elkhart EPS manufacturing branch. Reporting to the General Manager and working in tandem with fellow Customer Service Representative, this position is responsible for all aspects of order entry, setting up deliveries for our customers, and providing outstanding customer service. Major responsibilities will include communicating with our customers, Traffic Manager, Plant Manager, Department Managers and loading docks, changing ship dates, confirming deliveries, and servicing our customers with professionalism and enthusiasm.

Additional Responsibilities:

• Take, enter, and confirm orders.
• Update load schedule and provide updates to the docks.
• Communicate with production and shipping when customer places add-on's or same-day deliveries.
• Change ship dates in computer/SAP database.
• Keep the scheduling board up-to-date. Maintain three days closed out on board.
• Make and distribute truck sheets and make any necessary changes for customer service.
• Generate and distribute daily, weekly, and monthly reports to appropriate personnel.
• Keep track of major customers' deliveries and reports.
• Take and respond to customer phone calls, and proof orders.
• Provide occasional backup telephone coverage to our Receptionist.

• Minimum high school diploma or equivalent
• 2+ years of related customer service experience and/or training or equivalent combination of education and experience, preferably in a manufacturing environment dealing with business-to-business interactions
• Proficiency in Microsoft Excel, Word, Outlook and Windows.
• Proficiency in mathematics, particularly percentages, fractions and measurements.
• SAP experience a major plus.
• Ability to work successfully in a team environment in proximity to co-workers and other office personnel.
• Great organization, planning, customer service, and people skills.

Hours: Typically 8 AM to 5 PM with a one-hour lunch break, plus occasional overtime as needed.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.