Customer Service Representative - Mr Handyman

Job Opening: Inside Sales Dispatcher (Customer Support)

Location: White Plains, NY

Company: Mr. Handyman of Westchester County

Overview:

We are seeking an Inside Sales Dispatcher to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients. The ideal candidate has 5+ years of experience in office management or inside sales and a strong background in developing business relationships.

Key Responsibilities:

1. Customer Support:

• Maintain customer files and respond to inquiries.
• Handle incoming calls, schedule jobs, and follow up on service calls and surveys.

1. Office Administration:

• Oversee daily office operations and manage supplies.
• Document communications and train new employees.

1. Resource & Vendor Management:

• Coordinate with vendors for timely deliveries and manage the weekly route schedule.
• Assist technicians with advice and directions.

1. Business Development:

• Build and maintain client relationships to drive new business.
• Stay informed on products and services to assist customers effectively.

1. Documentation and Reporting:

• Keep accurate records and generate necessary reports.
• Verify job completions and manage invoices in ServiceTitan.

Qualifications:

• Minimum 5 years in office management or inside sales (home services preferred).
• Strong typing and 10-key skills.
• Proficient in MacOS and MS Office; ServiceTitan experience a plus.
• Excellent organizational, multitasking, and problem-solving skills.
• Bilingual preferred.

Benefits:

• Competitive salary ($20-$25/hr based on experience).
• Career advancement and professional development opportunities.
• Paid holidays, vacation, and bonus eligibility.
• Supportive work environment focused on safety and teamwork.

Work Hours:

Monday to Friday, 8 AM - 4 PM, with potential overtime.

Join us in providing exceptional service to our clients!