Job Description
Job Description
The Customer Care Representative (CCR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multi-task. The CCR promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company as well as the internal customers - and requires team-orientation and the ability to work with others.
As a Customer Care Representative you must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Cares achievement of service level goals. CCRs work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.
Required Qualifications
- 6 months experience in a customer service role (i.e. call center, retail, customer service environment or relevant military experience).
-Microsoft Office
Preferred Qualifications
Healthcare related experience and/or relevant certifications.
Education
High School Diploma, Relevant Healthcare Experience
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
The Customer Care Representative (CCR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multi-task. The CCR promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company as well as the internal customers - and requires team-orientation and the ability to work with others.
As a Customer Care Representative you must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Cares achievement of service level goals. CCRs work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.
Required Qualifications
- 6 months experience in a customer service role (i.e. call center, retail, customer service environment or relevant military experience).
-Microsoft Office
Preferred Qualifications
Healthcare related experience and/or relevant certifications.
Education
High School Diploma, Relevant Healthcare Experience
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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