Customer Service Specialist

Posted 29 days ago

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Job Description

Overall Job Objective

Description

Is It Time for a Change?

Are you tired of being overworked and under-appreciated in your current role? Pinal County is paving the way with improved employee experiences, benefits, and a culture that values its people. It might be time for a change of scenery where you can make a difference and benefit from an employer who will invest in you! Where else can you find paid sabbaticals every five years and retirement plans with a lifetime guarantee?

Check out all of our benefit offerings:

Working at Pinal County is an investment in YOU.

Apply today and find out why Pinal County is more than just a job.

Before you apply, watch this video to learn helpful tips to completing an application at Pinal County: Application Tips

Read more about the position and see if it is a good match for you

An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
Paid Vacation And Sick Leave
- 15 Vacation Days Accrued Annually Starting Day One
  - After Three (3) Years of Service 18 Vacation Days Accrued Annually
  - After Five (5) Years of Service 20 Vacation Days Accrued Annually
Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
13 Sick Leave Days Accrued Annually Starting Day One
Paid Sabbaticals Every Five (5) Years
- Two Week Sabbatical After Five Years of Continuous Service
- Three Week Sabbatical After Ten Years of Continuous Service
- Four Week Sabbatical After Fifteen Years of Continuous Service
- Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
Comprehensive Wellness Program
- Quarterly Wellness Challenges
- Vision Exams and Optometry Events Onsite
- Vaccination Clinics
- Onsite Mammogram and Prostate Screening Events
- Skin Cancer Screening Events Onsite
- Biometrics and Health Screening Events Onsite
- Financial Health and Retirement Planning Events Onsite & Online
- Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
- Some Medical Plans with Zero Employee Premium Cost
Dental and Vision Plans
Tuition Reimbursement Program
Alternative Work Schedules
Telehealth
Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
VanPool Options
Short-Term Disability - Employer Paid
Basic Life Insurance - Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees.

JOB SUMMARY
Provide excellent customer service and support to the public. Example of Duties

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

Answer telephones continuously to limit client hold time.
Maintain a database by entering client and/or patient confidential information.
Inform clients and citizens of community and county resources.
Determine eligibility and provide accurate scheduling.
Maintain database by entering and verifying information and input all data into our system so as to better serve clients.
Answer all inquiries by clarifying desired information.
Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
Perform other related duties as required.

Minimum Requirements

MINIMUM REQUIREMENTS TO PERFORM WORK:

High school diploma or GED equivalent.
One (1) year of clerical and computer experience.

Preferred Qualifications:

Valid Arizona State Driver's License.

Supplemental Information

Knowledge, Skills and Abilities:

Knowledge of Business English, spelling, and arithmetic.
Knowledge of clerical and office practices and procedures.
Skill in using data processing systems and other office equipment and machines.
Ability to follow written and verbal instructions.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

PHYSICAL DEMANDS:
The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.

WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

Notice to Applicants:
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

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