CUSTOMER SERVICE SPECIALIST

Customer Service Specialist

Arizona State University

Campus: Tempe

JR100952

End Date:

January 29, 2025 (12 days left to apply)

Apply before midnight Arizona time

Department Statement:

Arizona State University’s (ASU) Parking and Transportation Services (PTS) mission is to provide access solutions and promote sustainable transportation for students and employees. PTS strives to balance the parking and campus access needs of a diverse, public research university. PTS encourages the ASU community—including students, faculty, and staff—to choose sustainable transportation options, such as: Bicycling Walking Carpooling Bus transit Light rail Vanpool Free intercampus shuttles

$20.00 USD Hourly

Job Description:

Essential Duties:

Customer Service Specialist provides exceptional service to customers of Parking and Transit Services (PTS), ensuring that customer inquiries, challenges, and transactions are addressed and resolved promptly and professionally. This role involves delivering services in line with university policies and guidelines, maintaining high standards of customer satisfaction, and assisting in the assessment and enhancement of operational activities.

Communicate effectively with internal and external customers in a professional, courteous, and positive manner. Provide detailed information regarding Parking and Transit Services, including policies, procedures, and services. Manage customer transactions, including processing payments via digital and electronic systems (e.g., AIMS, Salesforce, Workday). Reconcile and balance cash drawers and receipts, ensuring accurate reporting. Monitor equipment and facilities, including performing minor cleaning, maintenance, and light repairs in public areas. Track and escalate issues to supervisors or appropriate teams for resolution as needed. Manage and resolve customer complaints and concerns, applying knowledge of parking systems, regulations, and self-service tools. Adjust priorities quickly to address high-volume or special-event periods, providing responsive customer service. Assist with activity reports, logs, and other documentation related to operations and case management. Support continuous improvement of customer-facing processes to ensure efficient, high-quality service delivery. Promote sustainability efforts within Parking and Transit Services, encouraging customers to adopt eco-friendly behaviors.

Strong knowledge of customer service principles, parking management systems, and university-related software and applications. Ability to troubleshoot and resolve customer inquiries and issues effectively. Skilled in verbal and written communication, maintaining professionalism in all interactions. Ability to adapt quickly to shifting priorities and to work collaboratively to address operational challenges. Capable of accurately managing cash transactions and electronic payment systems. Knowledge of sustainability principles and commitment to promoting eco-conscious practices.

Desired Qualifications:

Experience with parking management systems and software such as AIMS, Salesforce, and Workday. Demonstrated success in resolving customer service issues in a high-volume or fast-paced environment. Familiarity with conflict resolution techniques and de-escalation strategies in customer-facing roles. Experience promoting or supporting sustainability practices within an organization.

Working Environment:

Work is performed in an office setting with some outdoor exposure, subject to extreme weather conditions (hot summers and cold winters). Frequent bending, reaching, lifting, and moving items up to 25 pounds. Requires extended periods of sitting, standing, and walking, as well as repetitive motions using a computer and other equipment. Ability to adapt to shifting priorities, resolve conflicts, and perform routine office tasks effectively.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$927.htmld

To be considered, your application must include all of the following attachments:

·        Cover letter

·        Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law. 

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Us

Notice: If you are a Current Employee or Contingent Worker, please log into Workday to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

To view full description or to apply please click this link: https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Customer-Service-Specialist_JR100952-3?q=jr100952