Job Description
Overall Job Objective
Description
The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
Description
JOB SUMMARY
Provide excellent customer service and support to the public.
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
- Answer telephones continuously to limit client hold time.
- Maintain a database by entering client and/or patient confidential information.
- Inform clients and citizens of community and county resources.
- Determine eligibility and provide accurate scheduling.
- Maintain database by entering and verifying information and input all data into our system so as to better serve clients.
- Answer all inquiries by clarifying desired information.
- Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
- Perform other related duties as required.
MINIMUM REQUIREMENTS TO PERFORM WORK:
- High school diploma or GED equivalent.
- One (1) year of clerical and computer experience.
Preferred Qualifications:
- Valid Arizona State Driver's License.
- Bilingual preferred. (Spanish)
Knowledge, Skills and Abilities:
- Knowledge of Business English, spelling, and arithmetic.
- Knowledge of clerical and office practices and procedures.
- Skill in using data processing systems and other office equipment and machines.
- Ability to follow written and verbal instructions.
- Ability to communicate effectively orally and in writing.
- Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
35663699