Job Description
Marana is the 3rd fastest growing community in Arizona and the 2nd largest municipality in Pima County. The organization has been recognized as one of the ten most successful cities in Arizona. Marana lies approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services.
Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation.
The Town of Marana is seeking a Customer Service Specialist to work in the Finance Department assisting in the reception and payment center. This is a full-time position and an exciting opportunity for someone interested in providing excellent customer service and administrative support to the department, general public and staff, while processing payments in a fast paced environment.
The Town offers a competitive benefits package: http://www.maranaaz.gov/benefits
Alternative work schedules may be available.
Expected Hiring Range: $16.70/hour - $20.46/hour
Salary Range: $16.70/hour - $24.22/hour
- placement within the salary range is dependent on direct experience, internal equity and/or budget
Examples of Duties
- Requires excellent communication and customer service skills and the ability to interact professionally with the public
- Provides day to day customer service; answers and directs phone calls utilizing a multi-line phone system
- Provides service and direction to the general public, employees and visitors
- Provides administrative support; maintains and updates calendars; orders office supplies; files, copies, faxes, emails scans documents
- Processes and distributes incoming/outgoing mail and packages
- Processes and administers fleet pool vehicles
- Maintains and distributes monthly reports
- Creates and follows up on maintenance requests
- Processes payments in multiple software platforms
- Manages and balances cash drawers within multiple payment systems
- Maintains security of cash drawer and cash negotiable items
- High school diploma or GED equivalency plus six months of additional education or training
- Over one year experience performing customer service and clerical duties within an office environment
- Over one year experience cashiering
- Proficiency with MS Word/Excel and payment/accounting software programs
- Must be an Arizona Notary Public or must obtain within 3 months of hire.
PREFERRED QUALIFICATIONS:
- Bilingual in speaking English and Spanish
- Experience with multi-line phones
RECRUITMENT PROCESS
If you meet the minimum requirements, submit a completed Town of Marana application which can be supplemented with a resume and cover letter. Incomplete applications will not be considered. Candidates are responsible for verifying receipt of materials. Applications must be submitted by applying online at https://www.governmentjobs.com/careers/marana. All status updates will be sent via email through the applicant tracking system..
TOWN OF MARANA CONTACT INFORMATION
11555 West Civic Center Drive
Marana, AZ 85653
www.maranaaz.gov
ph (520) 382-1900 / fx (520) 382-3500
QUESTIONS
Human Resources Staff Contact
Corinda Gamboa /520.382.1934/cgamboa@maranaaz.gov
For technical issues with the NEOGOV site, please contact Customer Support at 1-855-524-5627.
The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.