Data Entry Technician

Salary Range $17.02-18.79

Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at http://www.maacproject.org/

DEFINITION

The Data Entry Technician will provide office support to the MAAC Weatherization Program and related functions including, but not limited to, compiling information related to eligibility verification and ongoing community outreach efforts in compliance with all contracts, Federal and State regulations. Incumbents will develop, organize, and maintain contact lists from outreach efforts; maintain work records for site visits to track program participation and job completions.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Collects, reviews, and inputs data into a computer processing system to enable timely application processing in accordance with verification of customer income and dwelling eligibility, in-home energy education and measure assessment.
• Performs high-volume data entry, utilizing the HEAT system, accurately and at a speed to meet established production standards.
• Maintains and revises client lists.
• Controls records to process source data; Verifies the accuracy of materials produced and/or input data.
• Reads, analyzes and interprets written materials to communicate with funding sources and staff.
• Performs word processing and creates spreadsheets demonstrating accuracy, thoroughness and neatness.
• Adds, subtracts, multiplies and divides in all units of measure, using whole numbers, common fractions, and decimals; computes percentage and interprets and develops graphs.
• Creates, duplicates, and distributes copies of date entry reports/spreadsheets; generates reports/documents and copies, compiles and distributes documents and materials.
• Maintains up-to-date file listings, indexes and cross-references; sorts, cross-references, duplicates and files a wide variety of records and documents.
• Retrieves, creates and maintains chronological files; retrieves files upon request and creates new file folders.
• Provides office administrative and basic support services to managers and staff and provides backup to other office clerical and administrative staff.
• Performs a range of office administrative duties of varying levels of difficulty, requiring a good knowledge of accounting and auditing principles and spreadsheet administration.
• Operates a variety of standard office equipment.
• Compiles required information and types standard agreements and contracts for approval, signature and execution.
• Assists clients and others in person and/or by telephone; responds to questions and complaints; Takes telephone messages.
• Mails requested materials and documents.
• Performs other related duties as assigned.

Knowledge of:

• Data entry computer processing systems and audits related to output data.
• Record keeping and filing practices and procedures.
• Data entry, word processing, spreadsheets and other standard business software.
• Record management practices and procedures.
• Effective oral and written communication and skills, including a working knowledge of technical/computer terms.

Ability to:

• Read, analyze and interpret written materials and to communicate will funding sources and staff.
• Operate a computer terminal and/or data entry and word processing, spreadsheet, database and other standard business software and consistently demonstrate accuracy, thoroughness and neatness.
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentage and interpret and develop graphs.
• Operate standard office equipment.
• Organize, set priorities, and exercise sound independent judgment within areas of responsibility.
• Organize and maintain office and specialized files.
• Understand and follow written and oral instructions.
• Prepare clear, accurate and concise records and reports.
• Use tact, discretion and courtesy in dealing with officials, the public, and others encountered in the course of work.
• Establish and maintain effective working relationships with managers and employees.
• Demonstrate accuracy, thoroughness, and neatness.

• Listens attentively to others. Asks clarifying questions to gain a better understanding of the other persons views and underlying assumptions.
• Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers.
• Identifies and takes advantage of opportunities for personal and professional development.
• Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines.
• Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems.
• Follows rules, regulations, and policies; positively contributes to implementing changes.
• Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes.

• High school diploma OR GED.
• Three (3) years of progressively responsible experience in data entry/computer records management or in a related data input work environment including a working knowledge of technical/computer terms.

• Demonstrated experience in utilizing software, including but not limited to, Microsoft Outlook, Word, Excel, Power Point, the Internet and database software.
• Bilingual (Spanish-English) preferred

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other persons views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Drivers License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAACs insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.