Webster Bank

Hartford, Connecticut, United States

Deposit Support Services Manager

Posted over 1 month ago

Job Description

Date ActiveMay 5, 2021 12:00:00 AMRequisition #21-1150Hours Per Week40Location185 Asylum Street-HF215CityHartfordStateConnecticutJob Description/ Requirements

Since 1935, Webster Bank has been helping individuals, families and businesses meet their financial goals. As a leading regional bank, Webster's strong foundation is built on our core values of responsibility, respect, teamwork, trust and commitment to our communities. Webster bankers remain our most valuable asset, and we pride ourselves on our diverse, equitable and inclusive work environment. Come join our team!

1. Support customer base by maintaining a thorough knowledge of Webster deposit products and services and working with other Webster teams to ensure customers' deposit needs are identified and customers' expectations are met.
2. Work with Commercial bankers and their customers to obtain appropriate documentation and quality control prior to performing requested deposit activities.
3. Ensure accounts are linked/de-linked to appropriate Cash Management services such as Web-Link and Account Analysis.
4. Provide training and ongoing technical support to Commercial bankers and their customers.
5. Handle complex deposit customer service issues escalated by Commercial bankers or their customers; document significant issues and keep all parties updated on progress and resolution.
6. Distribute and track deposit activities. Tabulate and report findings to management.
7. Assist in the development of procedures to standardize deposit account workflows, document systems enhancements, new processes and updates.
8. Gather information on specific customer requests and present recommendations for enhancements to management.
9. Create and maintain customer files for management and commercial bank review.
10. Maintain basic knowledge of Cash Management products and services and pursue appropriate cross-sale opportunities.
11. Maintain a current knowledge of corporate compliance, division and department procedures.
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