Desk Clerk Associate Trainer

$1,250 Hiring Bonus

"Empower individuals with hands-on training, foster independence through guidance, and create a welcoming experience for every guest at FLETCwhere support meets success!"

General Description of Duties: Position is responsible for performing various registration and administrative duties as assigned by the Registration Operations Lead. Directly provides all operational job specific training and support to a person or persons with disabilities (associates) while assisting them in the performance of their assigned duties on a daily basis. Work will be performed in a hands-on-fashion. Other duties include but not limited to:

• Prepare registration packets for guests.
• Greet, register, assign rooms and keys to guests.
• Handle phone communications, transmitting and receiving messages.
• Provide information on bus schedules, dining hall hours, and directions.
• Unlock guest rooms as needed.
• Supply additional linens upon request or when rooms are not cleaned.
• Prepare and send the daily roster to management, COTR, and security.
• Record and communicate repair requests to maintenance, management, and staff.
• Assist the supervisor by making necessary adjustments for customer service.
• Learn, implement, and communicate behavior management procedures and training programs.
• Provide hands-on training to associates, demonstrating methods for skill improvement.
• Assess associates' progress toward job independence.
• Participate in the time-study process for assigned associates.
• Supervise and inspect the work of associates with disabilities, recording progress.
• Complete and submit administrative paperwork in a timely manner.

Education and Experience: High School diploma or equivalent preferred. Experience as a desk clerk in a hotel, motel or other lodging facility preferred. One (1) year general work experience required. Computer experience with MS Word, Excel, and Outlook required. Bi-lingual preferred. Ability to speak English clearly, distinctly and cordially with internal and external customers of Adelante. Ability to read and write English in order to understand and interpret written procedures.

Other Requirements: Must pass background/fingerprint investigation, pre-employment drug screening and TB test. Must have own reliable transportation, valid NM drivers license, insurable driving record and proof of current liability insurance. Must be able to lift and carry 25lbs., crouch, kneel, push, pull, bend, stoop frequently. Must be able to sit, stand, walk, climb 5ft., crouch, balance and carry occasionally/frequently depending on assigned duties. Adelante is a drug free workplace. Adelante is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Job Type: Full-Time; Must be able to work weekends, holidays, and be flexible for other shifts.

Two Openings: Shifts vary, 4:00pm to 12:00am, and 12:00am to 8:00am

Pay: From $17.20 per hour