DevOps Engineer / Programmer Analyst 3 - req# 14389

UNM IT Applications develops and supports enterprise applications for the University of New Mexico campus. We have decades of a long commitment to provide UNMs students, faculty, and employees the tools they need to effectively support the Universitys mission. We are building systems today to leverage automation and process improvements ensuring our effectiveness for decades to come. This is a dynamic environment that provides employees the opportunities to work at scale in terms of applications and data, work with a wide variety of partners on campus, and engage in a wide array of technologies. This is a challenging and rewarding environment for candidates who want to grow and continually learn.

We are looking for a Programmer Analyst 3 with DevOps experience who has a proven track record of Fearlessness, Collaboration, Innovation, and Communication. This position will be involved in three types of projects: Application and System upgrades, Operational Support, and our move to a DevOps culture. The Programmer Analyst 3 position will lead projects to upgrade enterprise applications to ensure the application itself and the underlying infrastructure is up to date, secure, and delivering the most value to our end users. The upgrades could be inline upgrades or new installations on new virtual servers. We have a mixed environment of both Windows and UNIX. Operational Support consists of escalated support for Production issues, ensuring our various environments are running effectively, and performing tests to ensure system performance. Finally, this role will be a leader in our move to a DevOps culture as we build the foundation of automation, monitoring, and continuous improvement. The ideal candidate will understand that each of these initiatives require a slightly different skill set and will be able to effectively manage all three of these projects throughout the year.

UNM IT is currently transitioning from monolithic systems and architectures to automation, microservices, and cloud-based systems. We are currently building a DevOps culture and laying the foundation for an effective DevOps based infrastructure. We are working with technologies like Azure DevOps and Boomi Integration Platforms as the first step. We are excited to build the processes and standards necessary to help us leverage these new platforms to empower us to better serve the campus community. This position will be a leader in this transition and will be building the IT infrastructure of the future for the University of New Mexico.

Job Duties

Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems

Perform as the Application Technical Lead for projects initiated by our Platforms team to maintain and improve our systems virtual infrastructure

Perform as the Technical Lead for internal Applications projects to improve our systems, processes, and practices

• Frame solutions in the DevOps context and recommend changes focused on small batches, automation, and minimal manual future support

Lead the expansion of IT Applications Load Testing practice leveraging JMeter

Lead the establishment of tools and processes to monitor, validate, and administer these Automated Testing and Configuration as Code systems

Provide escalated support to IT Applications incidents

• Work closely with the multiple offices across campuses as an advocate, an analyst, and champion of IT Applications core directives: Secure, Accessible, Reliable, Innovative, and Effective

• Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material

Advocate for continual improvement of the division by offering recommendations on processes and existing systems

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

• 5-7 years of experience installing, configuring, and upgrading applications, while documenting the process so it is easily repeatable in the future
• 8-10 years of experience working and communicating effectively with non-technical users or customers, both in explaining technical details in an understandable way and listening to business process details in an actionable way
• 5-7 years of experience using basic command in the Unix shell
• 3-4 years of experience in managing servers in a virtualized environment including their security and network routing
• 2-3 years of experience working in Cloud hosted environments
• 2-3 years of experience working with web tier technologies such as Apache Tomcat
• 5 to 7 years of demonstrated excellence in continuous improvement and innovation in work products and work environment, culture, and processes
• 3-5 years of experience in administering a DevOps environment and working with the components of DevOps: Agile, Lean, CICD pipeline, and/or Total Quality Management
• 3-5 years of experience creating Automated Tests using Selenium or other similar frameworks and maintaining the infrastructure they run in
• 3-5 years of experience using yaml to configure and automate server creation through Enterprise Configuration Management tools such as Ansible
• 5-7 years of experience building monitoring for applications using SolarWinds and Splunk
• 8-10 years of proven professional skills: strong, independent analytical skills, flexibility and ability to learn, communication to internal and external customers, operate in a dynamic team environment, ability to write technical documentation

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.