Digital Strategy Manager - 18 Month Contract

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canadas Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

• We exist to add joy to our customers lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way wed treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

The Manager, Digital Strategy will play a key role in defining the strategic priorities for the end-to-end Digital/omni-channel transformation. This role will also be responsible for assessing and providing recommendations on new business opportunities and business development partnerships. This role has a heavy emphasis on framing complex issues, process creation, analytics, finance, and research to support the development and evolution of strategic projects.

WHAT YOULL DO:

Functional

• Research and prepare competitive and marketplace best practice reviews to help identify opportunities in the business
• Lead in communicating strategy statuses and communicate findings to the business, including Senior Leadership
• Partner with cross-functional teams across the business to identify and execute strategic priorities through business planning and performance management
• Create, manage, and update tools to evaluate new business opportunities
• Create procedural guidelines to be communicated throughout the business for programs
• Gather and document program requirements based on business and project needs
• Define program requirements, identify customer and business needs, measure progress and adjust accordingly
• Research, assess, and advise on new growth opportunities and partnerships in prioritized business and market areas
• Manage the cost centre budget for accuracy and staying on budget including overseeing expenses and revising forecasts as needed
• Accountable for P&L analysis and forecasting on a monthly, quarterly, annually, and ad hoc basis
• Development of 3-year Strategy documents for the total Digital business and for the sub-areas of the business
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Stays up to date on retail and consumer technology to ensure were offering the best experience and solutions for our customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Interact and solicit insights from senior leaders for accuracy of creation, management, and assessment of new business opportunities tool as it pertains to their functional area
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigos beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

WHO YOU ARE:

• Bachelors or College Degree required, MBA preferred
• Minimum 5 years of supporting/developing cross-functional strategic projects
• Minimum 5 years in data analytics
• Previous experience in retail
• Previous experience in eCommerce with marketplace/dropship functionality preferred
• High attention to detail, exceptional organizational and time management skills
• Excellent communication skills; verbal and written
• Strong Presentation skills
• High aptitude with analytics and finance
• Ability to work in a fast-paced environment and manage multiple project simultaneously and stay organized
• Self-starter with the ability to flex working independently and in a team setting
• Advanced Microsoft Office skills, with focus on Excel and Powerpoint
• Customer centric mindset
• Prior experience supporting programs through the project lifecycle
• Proven ability to solve problems
• Ability to prioritize effectively amongst several competing initiatives

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

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