Director of Account Management, Williston, ND

Overview:

As a Director of Account Management, your primary objective is to lead and optimize the relationship with existing clients or customers. This involves ensuring satisfaction, maximizing retention, and driving growth opportunities within the account base.

Role Summary:

As a Director of Account Management, your primary objective is to lead and optimize the relationship with existing clients or customers. This involves ensuring satisfaction, maximizing retention, and driving growth opportunities within the account base.

Key Responsibilities:

Client Relationship Management:

• Build and nurture strong relationships with key stakeholders within client organizations.
• Act as the primary point of contact for escalated issues and strategic discussions.

Account Growth:

• Identify opportunities for account expansion through upselling or cross-selling.
• Collaborate with sales teams to develop strategies for increasing revenue within existing accounts.

Strategic Planning:

• Develop account management strategies aligned with overall business objectives.
• Set clear goals and KPIs for account managers to ensure targets are met or exceeded.

Performance Analysis:

• Monitor account performance metrics and prepare regular reports for senior management.
• Utilize data-driven insights to make informed decisions and recommendations.

Customer Advocacy:

• Champion the voice of the customer internally, advocating for their needs and priorities.
• Collaborate with other departments (such as product, marketing, and support) to deliver exceptional customer experiences.

Skills and Qualifications:

• Leadership: Proven experience in leading and motivating teams, fostering a collaborative environment.
• Strategic Thinking: Ability to develop and execute long-term account management strategies.
• Communication: Excellent verbal and written communication skills, adept at negotiation and conflict resolution.
• Analytical Skills: Strong ability to analyze data, interpret trends, and derive actionable insights.
• Customer Focus: Deep understanding of customer relationship management and a passion for customer success.
• Industry Knowledge: Familiarity with the Oil & Gas industry or market segment in which the company operates.

Education and Experience:

• Bachelor's degree in business administration, marketing, or a related field.
• Previous experience in account management or sales, with a track record of success in managing large client portfolios.
• Experience in a leadership or managerial role is often preferred.