Director of Organ Donor Optimization

About the Director of Organ Donor Optimization

This positionprovides strategic leadership, direction, and oversight to the Organ Donor OptimizationDepartment. This position oversees themanagement of all staffing and operations related to organ donor management,organ recovery and allocation.

This position ensuresthat excellent and timely customer service is provided to DNAs internal andexternal customers. This position will ensure appropriate staffing levels aremaintained to provide 24/7 coverage.

This position ensures that staff are trained and fully competent toperform all job responsibilities and performance expectations in compliancewith DNA policies as well as regulatory and affiliated agency standards.

This position ensures that the department identifies and implementsappropriate procedures and practices to ensure that all usable organs are placedfor transplant or research.

This position will build and maintain positive and collaborative workingrelationships with all departments to ensure every aspect of the organ donationprocess supports Donor Network of Arizonas mission, vision and core values.

Job Duties:

Provides strategic leadership and direction to the department.
Creates department vision, strategies, and tactics to ensure that it contributes to Tier 1 level volumes and performance.
Designs and implements appropriate department structure, work system, and processes, and job designs ensure departmental efficiency and effectiveness.
Develops evaluation systems and processes to ensure visibility to measurable performance, quality, service levels, and other metrics for the department, processes, and staff.
Ensures staffing levels, scheduling and assignments efficiently provide 24-hour/7-day coverage while providing the highest quality of customer service.
Ensures staff are able to competently perform duties according to established Donor Network of Arizona guidelines, federal and state regulations, and affiliated professional agency standards.
Develops annual budgets.

Collaborates with other donation optimization departments to maximize organ donation and organ transplantation.
Fosters healthy working relationships and communication between DNA and hospitals.
Ensures that communication with other DNA department staff (i.e. Donor Family Services, Donor Program Development, Referral Optimization) maximizes donation from referral through a timely and effective donation conversation.
Assists other departments as needed with clinical expertise related to organ donor evaluation, donor management, and organ allocation.

Directs, guides, and supports donor management, organ recovery, organ preservation, and organ allocation for transplantation.
Works with Referral Optimization department in evaluation of potential donors leading to donation conversations moving toward organ donation and transplantation.
Ensures clinical staff are managing donors using techniques to optimize organ function and suitability for transplant.
Performs risk management and advisory activities as assigned and/or needed.
Performs organ recovery coordination for peak work, to maintain competency proficiency, and/or otherwise as needed.
Ensures all policies and procedures are in compliance with regulatory standards.
Performs all duties of an Organ Recovery Coordinator as needed.

Oversees management of all department staff in accordance with all appliable organizational policies, procedures, practices, and leadership competencies.
Establishes and maintains a department culture consistent with DNAs Core Values and in providing a consistently positive work experience for all staff.
Establishes and communicates expectations and goals for employee behaviors, performance, and other outcome accountability.
Ensures accurate job descriptions with essential job responsibilities and requirements for all department positions.
Provides leadership to the departments staff and assigns tasks and responsibilities.
Ensures selection of new employees that meet qualifications for DNAs core values and position requirements.
Ensures technical/clinical (or other appropriate) competency training, continuing education, and development to ensure that all staff members are qualified and competent in their areas of assignment. Ensuring staff competency involves guiding dedicated educators and use of training systems to address areas of required competencies.
Maintains the relationship with the department Medical Director.
Provides timely coaching, feedback, support and recognition to direct reporting and other staff to maximize performance and support development.
Performs consistent performance reviews and communication with direct reports, while meeting timeliness requirements.
Holds employees accountable for meeting organizational and department expectations.
Provides coaching for improvement, documents and implements appropriate corrective actions for not meeting expectations up to and including termination of employment.
Develops and revises standard operating procedures to establish department performance expectations in alignment with applicable regulations, professional standards, and organizational policies.
Completes administrative tasks (e.g., payroll approvals, expense approvals) accurately and on time.

Ensures that all technology meets department and cross-departmental needs.
Works with IT staff to ensure technology is current in order to provide efficient and excellent customer service as well as expert donor management and allocation.
Works with Business Intelligence staff to ensure staff have an appropriate level of EMR access and that the EMR access is fully and consistently utilized as required.
Ensures that all relevant departmental data is collected and reported accurately and in a timely manner.
Develops and monitors department metrics to track and ensure continuing performance improvement.

Performs related duties, responsibilities, and projects as needed and/or assigned.

Qualifications:

Minimum Education, Licensure, Certification
Bachelors Degree
CPTC certification

Minimum Experience
3 years of leadership experience at the supervisor level or above
5 years of experience in an Organ Procurement Organization (OPO)
Excellent human relations and oral/written communication skills

Minimum Field of Expertise
Critical care, including nursing (RN), paramedic (NRP/EMT-P) or respiratory care (RRT)

Preferred Education
Masters Degree in Business Management/Administration, Healthcare Management, Nursing, Leadership, or related field

Preferred Experience
5 years of OPO management experience

We Offer:
Organizational Incentive Program Annually
Very Generous Medical, Dental & Vision Insurance
Paid Life Insurance and LTD Insurance
Voluntary Life Insurance options
403b employer match and profit sharing
Generous Tuition Assistance Program
Employee Assistance Program
Employee Wellness Program
Tobacco Free Workplace?

Donor Network of Arizona is a drug free workplace.