Director of Property & Asset Management

Since opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing families in need with resources to achieve self-sufficiency and improve their living conditions. While the organization first began in the southern region of San Diego, MAAC now operates 35 sites across the county, from San Ysidro to Fallbrook. With an annual operating budget of $46 million, MAAC employs nearly 500 staff who provide life-changing services to 70,000 individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through our wide array of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. With regards to housing, MAAC is unique in that we bring together three different areas all under one organization:

1. Affordable housing developer
2. Property Manager
3. Provider of resident services (education, childcare, employment, financial literacy, etc.)

We feel this model enables us to provide a much higher level of service and benefit to the community, through increased accountability and coordination. More importantly, providing all three services enables MAAC to develop a deeper understanding of our residents needs through relationships. For more information, please visit: http://www.maacproject.org/

MAAC has significantly expanded its affordable housing portfolio over the past few years, which now comprises 6 properties across San Diego County, totaling approximately 1,000 units. Over the next 3-4 years we anticipate adding additional properties in San Diego and Imperial Counties, adding another 1,000 units to our portfolio. Given the size and ongoing expansion of our program, MAAC recently reorganized the Housing department into two divisions. 1.) Real Estate Development and 2.) Property & Asset Management.

This new Director of Property & Asset Management position will oversee a department of approximately 30 staff, with teams of 4-7 based at each of MAACs affordable housing sites. We are looking for an experienced manager who can assess our current operations and practices, and drive efforts to modernize, upgrade and innovate. They will serve as a liaison to MAACs Real Estate Development and Client Services departments and work with government agencies including HUD, State of California Housing and Community Development, San Diego Housing Commission, San Diego Housing Federation and other State and local government agencies. This will require the new Director to maintain a solid understanding of low-income tax credits and governmental subsidies related to affordable housing, and a broad network of partner organizations in the local affordable housing sector.

Tactical priorities - year 1:

• Relationships: become familiar with MAAC as an organization and develop strong relationships with the Real Estate Development and Client Services teams.
• Properties: visit each of our sites, meet the staff and residents, develop a solid understanding of their needs and how the department can support them.
• Hiring: ensure the department is fully staffed, including all the new Property Manager roles.
• Talent development: assess the teams current skillset and implement training as required.
• Fiscal: review budgets and income projections based on rental receipts.
• Leasing: update and develop marketing and lease up plans for each property.

Strategic priorities - years 2-5:

• Renovations: oversee a refresh and upgrades to properties within the current portfolio.
• Expansion: ensure the department has the right staff and structure in place to support significant ongoing expansion of MAACs real estate portfolio.
• Business optimization: conduct a top-to-bottom review of the departments systems and workflows, implement changes and upgrades to ensure everything is optimized.
• Certifications: review MAACs current government certifications for housing special populations such as seniors, people with special needs, supportive housing and determine what additional certifications the organization may wish to add.

Operations - 25%:

• Provide leadership to the Property Management Team through the development of systems and departmental goals, as well as coaching and mentoring for individual team members.
• Supervise staff and review/monitor performance to ensure professional conduct with tenants, community members and other MAAC departments.
• Coordinate effective communication and maintain effective working relationship with MAACs Real Estate Development and Client Services Departments.
• Interface with government agencies, maintaining effective working relations with representatives of city, state and federal entities, as well as other organizations within the affordable housing sector.
• Develop and lead the property management team to set project-specific leasing strategies and improve exiting marketing and lease-up models.
• Take a leadership role in the formulation of compliance procedures.
• Develop annual budget recommendations according to established procedures; manage department budget and staffing plans.

Asset Management - 25%:

• Manage the initial investor audit process and contract with audit consultants.
• Establish procedures to maximize occupancy and regulatory compliance through the minimization of delinquent rent and vacancy loss.
• Work closely with MAACs Procurement Officer to ensure services and projects are purchased in accordance with federal and state law, and best practices to maximize efficient use of resources.

Compliance - 25%:

• Oversee the compliance team to ensure that ongoing vacancy, waitlist, and certification procedures comply with local, state, federal, lender, investor and regulatory requirements.
• Manage all tenant legal matters.

Fiscal Oversight - 25%:

• Plan, organize, and direct all budgetary aspects of MAACs current affordable housing portfolio.
• Serve as the departments fiscal agent, collecting and providing updated financial information as well as accounting for, safeguarding, and investing agency funds.
• Conduct financial analysis and prepare management reports for the department.

• Emotionally intelligent: sensitive to the needs of others; serious about leadership and continuing to develop their management capabilities.
• Management Skills: Demonstrated capability to effectively lead large, diverse teams.
• Self-starter: Proactive, not wedded to the status quo.
• Passionate: Driven by MAACs mission to maximize self-sufficiency for families and individuals; keeps the wellbeing of those MAAC serves at the heart of everything.
• Analytical: Ability to carefully study issues, identify trends and formulate new ideas; possesses a strong mind for business and operations.
• Motivating: Strong leadership skills to motivate and inspire others around an idea or action.
• Community-minded: Skilled at connecting with people across the community; possesses a high level of emotional intelligence.
• Team Player: Fosters a respectful, transparent, and collaborative work environment; passionate about coaching, mentoring and professional, as well as personal development.
• Growth Mindset: Identifies and takes advantage of opportunities for personal and professional development; says "yes" to appropriate new opportunities and ideas for MAAC.
• Proactive & Perseverant: A self-starter who demonstrates strong personal initiative and the ability to drive projects through to completion.
• Outcomes-Oriented: An innovative thinker, pairing ideas with solutions and measurable outcomes.
• Confident: demonstrates both executive presence and humility appropriately.

• BA/BS degree required; MA degree preferred.
• Demonstrated knowledge of affordable housing laws and regulations such as HUD, LIHTC, and AHP.
• Strong supervisory and management skills
• Experience with property management software (Yardi preferred)
• Proven ability to effectively coach and mentor employees and teams.
• Willingness to work occasional evenings/weekends and travel when required.
• Bilingual English / Spanish is highly desirable.

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other persons views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Drivers License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAACs insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.