Director of Sales - The Westin Riverfront Resort & Spa

Lead our Sales Team at renowned The Westin Riverfront Resort & Spa, managed by East West Hospitality.

Our luxury resort offers an astonishing and convenient location in the Vail Valley, with unparalleled access to Beaver Creek Mountain and the Eagle River. Premium accommodations, award winning dining, state-of-the-art fitness center and exceptional hospitality experience make us a preferred property for luxurious stays, social gatherings, group business and weddings.

We are looking for a Director of Sales to join our team! If you are a driven and positive leader with experience in luxury resorts, we would love to meet you!

Duties Include:

• Responsible for managing the Sales (on site and satellite), Catering and Event personnel and activities.
• The Director of Sales is an active selling role. The DOS will be responsible for prospecting, negotiation and contracting new and legacy accounts to support the objectives of the sales department and the property financial goals.
• Develop and implant strategic sales plans and forecasts to achieve corporate objectives for products and services
• Develop and manage sales operating budgets
• Develop and recommend product positioning, packaging and pricing strategy and long-term market share
• Achieve satisfactory profit /loss ratio and market share in relation to present standards and industry and economic trends
• Oversees and evaluates market research and adjusts sales strategy to achieve competitive conditions
• Monitors competitor products and sales activities.
• Establishes and maintains a consistent corporate image throughout all product lines, promotional materials and events
• Directs sales forecasting activities and sets performance goals accordingly
• Directs staffing, training and performance evaluations to develop and control sales programs.
• Represents the Westin Riverfront at trade association meetings to promote the resort
• Meets with key clients, assisting the sales team with maintaining relationships and negotiating and closing deals
• Analyzes and controls expenditures of division to confirm to budgetary requirements
• Prepares monthly sales report to show sales volume, potential sales and areas of proposed client base expansion
• Reviews and analyzes sales performances against programs, quotas and plans to determine effectiveness
• Keeps the Sales team focused on guest satisfaction and desired financial results
• Ensures that all Sales services are provided according to operating standards
• Creates, maintains and ensures compliance with Sales policies, standards and procedures
• Establishes goals and objectives for all areas of responsibility and communicates effectively same to all colleagues
• Directs colleagues to strive for continuous improvement and excellence in all areas of responsibility
• Works with Front Office department to coordinate room inspections for VIP guests
• Understands and communicates to colleagues the operating and maintenance procedures of all departmental equipment
• Supervises and approves the budgeting and ordering of departmental supplies
• Maintains a strong working relationship with Front Office and Food & Beverage to ensure effective communications for operational issues.
• Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel
• Intervenes in any guest / colleague situation as needed to ensure the integrity of the hotel is maintained, guest satisfaction is achieved and colleague well-being is preserved
• Is aware of all VIPs staying at the resort
• Displays strong and up-to-date knowledge of local services
• Implements in-room digital guest directory ensuring that all information is up-to-date and in good condition
• Manages Guest Satisfaction program and complies with policy in relation to reporting, trend analysis and resolution
• Maintains high visibility in public areas if requested
• Provides immediate assistance to guests as requested
• Ensures that all colleagues of the Sales department understand and comply with Loss Prevention policies to prevent accidents and control costs
• Empowers colleagues to provide excellent customer service.
• Establishes effective and clear guidelines so colleagues understand expectations and parameters.
• Ensures regular and on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results
• Observes service behaviors of colleagues and provides individual feedback to individuals; continuously strives to improve service performance
• Attends and participates in weekly revenue meetings
• Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing
• Coordinates with Marketing team as needed to achieve department and property goals

Location: Avon, Colorado

Start Date: ASAP

Employment Type: Full Time, Year Round

Pay Range: $110,000 to $120,000/annually plus up to 20% year-end bonus

• High School Diploma or equivalent required; Degree preferred
• Hospitality Management Degree beneficial
• Minimum of 8 years in similar position at luxury resort required
• Ski Resort experience preferred

Benefits & Perks:

• Executive Committee Bonus
• Unlimited Time Off
• Marriott Hotel Discounts Worldwide
• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• 401(K) Plan with Discretionary Employer Match
• Winter Incentive Bonus
• Career Development Trainings
• Discounted Gym Membership at The Athletic Club Westin
• Discounts at Eye Pieces & Venture Sports
• Corporate Discounts with Perk Spot
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

We hope youll consider joining us! Visit our website to learn more about East West Hospitality at jobs.eastwest.com/culture.