Document Curative Supervisor

Who we are:

Shellpoint Mortgage Servicing (SMS) is Americas 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners mortgage payments, pay homeowners tax and insurance bills, and help homeowners in default to get current.

Summary:

The Document Curative (DC) Supervisor is responsible for assisting the Document Curative Department Manager with daily oversight and management of the respective departmental sub-team(s) - Assignments, Lien Release, Collateral (Active or Liquidated), File Center, MERS, Transaction Management, Land Transactions, Assumptions, etc.

Responsibilities:

• Provide leadership, support and guidance to the team members of the assigned functional area.
• Organize workflow and ensure that employees understand their assigned duties and /or delegated tasks.
• Ensure all employees receive appropriate functional area training and education, including ongoing compliance training.
• Receive complaints/escalations from borrowers, clients and other external customers.
  • Take ownership of all issues (borrower, client, external customers, etc.) and follow through to resolution.
• Set goals for employee performance and deadlines that are in alignment with departmental and organizational goals.
  • Monitor employee productivity and performance.
  • Provide constructive feedback and coaching.
• Conduct regular performance reviews of vendors and custodians within assigned functional area(s), to ensure compliance with any/all service level agreements (SLAs).
• Ensure accurate and timely delivery of reporting from the respective functional area - internal, client, vendor, custodial, etc.
• Ensure accurate and timely communication of information received from upper management to employees and vice versa.
• Assist DC Manager with regular updates to the DC SharePoint site, along with corresponding Job Aids and Workflows, etc.
• Assist DC Manager with regular updates to all published policies and procedures to ensure that they remain current and receive, at a minimum, annual updates.
• All other duties as assigned.

Qualifications/Skills:

Required-

• Proven experience as a supervisor or other relevant leadership role.
• General mortgage servicing and mortgage document knowledge.
• General resource and pipeline management skills
• Ability to handle confidential material in a professional, ethical manner.
• Strong borrower-facing communication skills.
• Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Superior professional communication skills - written & verbal
• Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Ability to maintain a consistent teamwork mentality.
• Ability to learn and execute multiple job functions.
• Intermediate research & analytical skills to comprehend applicable state laws.
• Proficient knowledge of MS Office: Word, Excel & Outlook

Preferred-

• Comprehensive understanding of the Document Curative Department, its various sub-teams and the regulatory environment in which it operates.
• Entry level SQL skills

Educational Requirements:

• Bachelors Degree preferred or relevant business experience in mortgage administration and document management.