Document Processing Senior (Department Promotion Only)

Overall Job Objective

Description

Pinal County is growing FAST and undergoing so much positive change! We need passionate people to come join our team and help us make Pinal County the best place to live and work in the country!
If you have never considered working in government, take a look at what we offer here at Pinal County; we invest in you and your future:

• A team of amazing people who are committed to making Pinal County a great place for its citizens and its employees
• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From; Some with Zero Employee Premium Cost
• Dental and Vision Plans
• Telehealth
• Retirement Plans with Employer Contributions - Guaranteed Lifetime Benefit!
• Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
• Tuition Reimbursement Program
• Alternative Work Schedules
• Paid Vacation And Sick Leave
• Ten Paid Holidays
• Civil Service Leave
• Van Pool Options
• Short-Term Disability - Employer Paid
• Basic Life Insurance - Employer Paid
• Paid Sabbaticals After 15 Years of Continuous Service
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Employee Assistance Program & Wellness Program
• Suite of Voluntary Benefit Options including additional Life, Accident, Critical Illness and Cancer Insurance

Working at Pinal County is more than just a job, its a career, its a community, and its an investment in your future.
Read more about the position and see if it is a good match for you:

Notice to Applicants:
The hiring salary for this position is dependent upon experience, qualifications and position
funding; starting salaries above the first quartile require additional approval.

This is a department promotion of the Community Development Department only.

JOB SUMMARY
Provide document scanning, processing, and support services to Pinal County staff and resolve questions within the scope of authority and training, and assist departments in their day-to-day tasks by providing them with the ability to digitize and access their documents through an Electronic Document Management System (EDMS). Lead other document processing staff in document management and act as the primary coordinator for departments to ensure documents are properly stored and maintained. Work is performed under general supervision.
Example of Duties

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

• Lead document processing staff by assigning, reviewing and providing training to technicians.
• Assist departments in managing and processing documents.
• Monitor records for records retention compliance mandated by state statute.
• Evaluate workflows and processes and recommend operational improvements to the supervisor.
• Perform document scanning, processing, and support services for Pinal County Staff.
• Prep documents, scan document image and convert to a digital format, and index documents for quality control.
• Manipulate images as needed, including resizing, compressing, cropping, and large format documents and save documents to portable/removable digital media.
• Perform quality checks for scanned documents, maintain work logs, and deliver documents and digital media.
• Assist in managing large scale and/or complex document management system requests.
• Provide training services for users new to OnBase.
• Create and maintain training guides for county-wide usage in web-based and scanning systems.
• Work closely with administrators when testing new versions of OnBase for possible upgrades, work with vendors to find solutions to issues that arise in the department, and serve as reference point for departments when dealing with scanning services.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

Minimum Requirements

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED equivalent.
• Three (3) years of customer service and computer experience.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Preferred Qualifications:

• Valid Arizona State Drivers License.

Supplemental Information

Knowledge, Skills and Abilities:

• Knowledge of imaging production equipment, techniques, and quality standards.
• Knowledge of basic record keeping practices and customer service standards and protocols.
• Knowledge of state statutes for records retention.
• Skill in operating and maintaining a variety of imaging and media equipment safely and competently.
• Skill in operating computer systems and basic software applications.
• Skill in leading others in tasks.
• Skill in project management.
• Ability to evaluate work product for effectiveness.
• Ability to provide effective customer service and deal tactfully and courteously with the public.
• Ability to communicate effectively both verbally and in writing.

PHYSICAL DEMANDS:
The work requires exerting and/or lifting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to finger, grasp, handle, reach, perform repetitive motion, speak, hear, stand, stoop, and demonstrate visual and mental acuity.
WORK ENVIRONMENT:
Work is performed in an office environment.