E-Learning Program Administrator

The E-Learning Program Administrator (ELPA) maintains university level courses for online delivery. The primary role of the ELPA I will be to support online operations on the Learning Management System (LMS) and testing platform. The ELPA I will audit and maintain courses and exams, as well as provide technical support to students and faculty. The ELPA I should understand and be able to escalate issues appropriately. The ELPA I requires assistance and guidance from the E-Learning Account Manager (ELAM). Limited travel required with notice.

DUTIES AND RESPONSIBILITIES:

• Maintain existing online courses
• Audit courses for broken links and content functionality
• Update and prepare courses prior to the semester start
• Work with the academic partner to ensure created sections, copy courses, ensure enrollments, and validate course configuration
• Provide documentation, tracking, and report data associated with the position duties, account information, course and exam data, and course build
• Assist in initial build and redevelopment of courses
• Deploy and maintain exams and quizzes

• Complete all tasks associated with the course completion at a semester end
• Work with the ID, ELD, and QA teams to assist in course build of new courses and redeveloped courses

• Monitor LMS messaging services and email inboxes
• Monitor, resolve and communicate course issues through the ticketing system
• Learn to triage academic technology support
• Provide assistance with the delivery of LMS training sessions, limited travel may be required
• Prepare, copy, and maintain exams when applicable
• Learn to triage and provide communication and support for testing issues
• Provide assistance with the deployment of new or updated processes and procedures

• Professionally and appropriately communicate with manager
• Professionally and appropriately communicate with account faculty and staff
• Professionally and appropriately communicate with site staff
• Attend appropriate meetings
• Provide professional and appropriate relationship management both internally and externally

Special Projects

• Manage and ensure completion of any assigned special projects for the E-Learning Services Team

EDUCATION, EXPERIENCE & QUALIFICATIONS

Knowledge, Skills and Abilities

• Enthusiasm for helping others quickly process and resolve issues, have an overall comfort in a support role
• High attention to detail, commitment to a quality product
• Strong aesthetic, design composition and typographic abilities
• Strong knowledge word processing and other Office applications
• Excellent teamwork, communication, and organizational skills
• Must be technologically independent and able to work as part of a virtual team.
• Self-motivated with the ability to track, prioritize, and follow up on multiple projects
• Strong analytical skills and comfort to work in a fast-paced environment

Education and Experience:

• Bachelors degree in education, technology, similar fields or 1- 3 years of experience

Preferred Experience:

• Experience with Learning Management (LMS), such as Blackboard, Moodle, Canvas, Sakai, etc.
• Previous customer service experience
• Previous work in a support role
• Previous work in the publishing industries