ENROLLMENT COORDINATOR

Enrollment Coordinator

Arizona State University

Req ID# 82901BR

Off-Campus: Scottsdale

Department: EdPlus Enrollment Center

Job Description

The ASU Mission - We are measured not by whom we exclude, but by whom we include and how they succeed.

Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes our communities stronger.

If you share our values and our enthusiasm for changing the world through educational excellence and student success, you will find a home with us. As an EdPlus Enrollment Coordinator, you will be integral to this ASU mission and impact lives.

You will be part of a University that thrives on world-class academics, discovery and innovation, and serving learners at every stage of their lives.

Ideally, our EdPlus Enrollment Coordinator will be an effective communicator and problem solver who brings a service-oriented approach.

If you are a professional that knows what it takes to drive results in a fast-paced and supportive environment with objectives that impact lives and change the world, join us!

Our compensation amount for this role is targeted at $45,000 in the Phoenix metro area. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary.

Our best-in-class benefits include

• Reduced in-state tuition for credit courses at any Arizona university system — Arizona State University, Northern Arizona University or the University of Arizona for benefits-eligible faculty and staff, their legal spouses, and dependent children.
• Comprehensive medical insurance plans, as well as dental, vision, pharmacy, and health spending accounts.
• A variety of other discounts, opportunities, in and around the ASU community.

Full-Time/Part-Time: Full-Time

Salary Range: $45,000 per year

Close Date: 31-August-2022

Essential Duties

Here’s what you’ll do day-to-day:

• Serve as a critical point of contact for prospective students that initiate chats, emails, or texts to answer initial questions and coordinates with Enrollment Coaches for additional relationship building, coaching, and enrollment support.
• Foster a culture of engagement with prospective students by providing swift responses to student inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
• Work collaboratively with Enrollment Coaches by completing assigned tasks that support students in completing their application.
• Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
• Continuously innovate and identify process improvements to better students experiences every day.
• Maintain a positive, “How can I help?” attitude.
• Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications

At least 24 semester credit hours, and one (1) year of experience in advising, student recruitment/retention, related student services, phone-based sales, customer service, OR any equivalent combination of education and experience.

Desired Qualifications

We’d love to talk if:

• You align and understand our mission.
• You have a customer-first mentality and a principle-thinking approach to innovate in delivering a world class customer service experience.
• You love working with people to change their lives.
• You have a proven track record of delivering in a customer-centric environment while also taking pride in driving operational efficiencies.
• You are adaptable and thrive in a faced-paced environment with constant change.
• You possess an exceptional amount of empathy and are knowledgeable of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
• You have strong time management skills to balance multiple competing needs and requests in parallel in a fast-paced environment.
• You are an effective communicator with experience, comfort and ease with many stakeholders.

Don’t forget to tell us if you have:

• Experience in an institution of higher education supporting programs of study for a diverse student population or experience recruiting students of any level
• Experience with Salesforce.
• Experience in customer service and technical communication.
• Experience managing quickly changing priorities which may include resolution of conflicts.

Working Environment

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate verbally in English, read, write, see, and hear to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We are committed to diversity, equity, inclusion, and belonging in everything we do. We know that our ability to deliver high-quality services and educational experiences is strengthened by the diversity of our employees. Our innovative culture drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, feeling a sense of urgency, and being bold.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Only electronic applications are accepted for this position.

To view the full position description and to apply, please go to: https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25620&siteid=5494#jobDetails=4606075_5494