Entry Level Customer Service Assistant

Here at Cosmic we help ambitious brands grow their brands online. We are dedicated to unlocking explosive growth for our clients that want to push the limits.

We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $38000 - $48000 per year.

Responsibilities

• Receive and resolve, within established guidelines, customer issues, questions and concerns.

• Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

• Download, distribute, and answer all customer questions received via email.

• Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

• Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary.

• Perform other duties and responsibilities as required or requested by management.

• High school diploma, general education degree or equivalent.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.

• That is not a remote job
• Disability Insurance
• Employee Assistance Program
• Flexible Schedule