Montage Health
Monterey, California, United States
Epic Analyst - Prelude / RTE / Grand Central
Job Description
Montage Healths application process has changed effective 12/20/2019.
If you submitted an online application prior to 12/20/2019, you will be required to recreate your profile information if you want to apply to any new positions. You will no longer have access to your previously saved profiles and applications. Current employees applying for transfer into a posted position must also create a profile.
- Excellent Pay and Generous Benefits including a Pension and Continuing Education Reimbursement
- Excellent Team Orientated Culture
- Free Gym for Employees
- "Best Place to work in Monterey County" 11 years in a row!
Job Description:
Position Summary
The Applications Analyst reports to the Application Manager and is responsible for systems analysis, process/workflow optimization, software implementation, and support for applications maintained by the Health Information Technology department.
The Application Analyst is responsible for supporting basic application functions, performing system configuration tasks, resolving problems, performing system upgrades and patching, and meeting all customer expectations for clinical and/or business applications.
Serves as the liaison between the staff, technology teams, and support teams. Utilizes application expert knowledge and tools to optimize applications. Develops strategies for change management and system performance improvement utilizing quality improvement principles, practices, and tools. Collaborates with users and vendors in resolving system problems. Participates in planning, building, evaluating, testing, implementing, and documenting current and future state processes/workflows, modules, screens, and interfaces for applications. Guides application users in identifying functional requirements and implementing effective information support systems. Maintains current knowledge of organizational quality and business measures, and regulatory requirements and performs configuration of applications to support compliance. Guides end users in evaluating their processes/workflows in order to define, simplify, and automate the activities comprising each process. Works closely with Principal Trainers on workflows and in support of end user training. Recommends automated solutions. Leads small projects. Must be able to effectively utilize incident management tools and procedures to accurately track and escalate issues. A wide degree of creativity and latitude is expected.
Experience requirements:
- Prelude and Grand Central/ADT Epic Application Certifications
- Extensive implementation, support & maintenance of patient work-queues, hospital inpatient and outpatient registration workflows, batch jobs, Patient Access Reporting Workbench and Radar reports, documents and e-signature, and hospital account advisor configuration
- Extensive implementation, support & maintenance bed charge billing table, patient class configuration, patient movement workflows, and ADT/Orders integration
- Collecting & defining workflow, design, build, and test of the Epic Prelude module; must have working experience
- Strong technical build resource with excellent communication skills.
- Extensive implementation, support & maintenance of patient work-queues, hospital inpatient and outpatient registration workflows, batch jobs, Patient Access Reporting Workbench and Radar reports, documents and e-signature, and hospital account advisor configuration required
- Extensive implementation, support & maintenance bed charge billing table, patient class configuration, patient movement workflows, and ADT/Orders integration required
- Excellent verbal and written communication skills required
- Strong interpersonal skills and ability to communicate effectively with all levels of staff required
- Self-motivated and flexible to accommodate changes in business strategies required
- Ability to work productively in teams and independently required
- Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Ability to effectively prioritize and execute multiple tasks in a high-pressure environment
- Customer-service oriented
- Strong organizational skills
Desirable Experiences:
- Real Time Eligibility (RTE) Epic Application Certification
- 3rd party integration (Experian Health) for Epic Real-Time Eligibility (RTE) & Epic Real-Time Authorization (RTA) workflow
- Cadence/Referrals Epic Application Certifications
- Epic CEE Version 2019+
Education
- Bachelor Degree or equivalent work experience required
Assigned Work Hours:
Exempt position
8-5 Monday-Friday
On-call rotation
Position Type:
Regular