Escrow Data Analyst I

Who we are:

Shellpoint Mortgage Servicing (SMS) is Americas 4th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners mortgage payments, pay homeowners tax and insurance bills, and help homeowners in default to get current.

Summary:

The Escrow Analyst I Specialist will be responsible for reviewing and completing escrow analysis in accordance with RESPA (Real Estate Settlement Procedures Act) for all escrow loans and non-escrow loans with negative escrow advances. Perform all duties in accordance with the company guidelines, applicable federal, state, and local regulations.

Responsibilities:

• Perform daily Ad-Hoc escrow analysis for the portfolio - including the review of escrow line detail, and preliminary shortage and overage reports to clear all exceptions for a final analysis that is compliant with RESPA Regulations.
• Solves problems rapidly and cost-effectively with minimal disruption.
• Perform monthly bulk escrow analysis for the portfolio following the Mass State Schedule
• Research illogical collection amounts, due dates, or large changes in payment
• Document findings by adding notes to the loan
• Complete the steps to process the escrow analysis and create a change in monthly payment
• Process requests received from the mortgage holder, clients, or other departments
• Monitor work volumes and adjust work types or production to meet department needs
• Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.

Qualifications/Skills:

• Minimum of 1+ years residential mortgage loan servicing experience.
• Proficient with Microsoft Office (Excel, Word and Outlook).
• Detail oriented with excellent organizational, analytical and problem-solving skills.
• Must be able to multi-task in a fast-paced environment.
• Possess excellent communication (written and verbal) and customer service skills.
• Ability to effectively and accurately communicate with all levels within the organization.
• Proven ability to work well both independently and as a team member.
• Ability to make sound decisions based upon department, company policies, procedures, knowledge and experience.
• Onbase imaging system experience a plus.
• Knowledge of SQL (Preferred but not required).
• Flexible to changing priorities, project scopes, and deadlines.

Educational Requirements:

• Bachelors Degree preferred, not required or equivalent mortgage experience