Event Attendant

POSITION:     Event Attendant

LOCATION:     The Salvation Army Kroc Center - Phoenix, Arizona

SUPERVISOR: Events and Membership Manager

STATUS:         On-call

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications:

• Customer service experience preferred. Possess great guest relations’ skills.
• High school diploma or GED required
• Maintain a positive and professional attitude and approach to problem solving and able to work in changing environments.
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
• Must be able to work independently without direct supervision.
• Flexibility in work schedule with ability to work evenings, weekends and holidays including on-call.
• Must have excellent verbal and written communication skills to communicate and coordinate efforts with Kroc Center personnel, community leaders, community organizations and the public in relation to the event assigned.
• Thrive in a team oriented environment and be a team player.
• Bilingual preferred Spanish/English
• Must be able to pass a criminal background check

SUMMARY OF Responsibilities:

The Event Attendant is responsible for providing excellent internal and external customer service during events. Will create a positive experience for patrons through professional and courteous behavior. Event attendant should practice vigilant supervision at all times of the event, rental or party and make sure all paperwork is reviewed prior to each event to ensure party information is accurate. Attendant will also be responsible for maintaining the orderliness and cleanliness of the assigned venue. This may include set up, breakdown and cleaning of equipment and activities in coordination with facility maintenance staff. Attendant is responsible for making sure events begin and end on time. Will generate legible and accurate accident, incident and event reports as required and forward reports to the supervisor. Attendant must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and managers. This includes, but is not limited to, such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others property and person; and professional and appropriate communication to and about clients, co-workers and supervisors. Must ensure guest safety: immediately rectify and/or report to the supervisor any potentially unsafe conditions, must also assist and direct guests within the facility to avoid crowded conditions and maximize service efficiency. Be knowledgeable of the programs at the Kroc Center and able to communicate that information with clients of the Center. Attendant will ensure all parties are set up and ready prior to guest arrival; check-in party guests at the Welcome Desk; set the tone of a party by providing a high level of energy and fun. Will supervise flow of party rooms and assist with the serving of food and beverages to guests for birthday parties. Remain visible and available to the needs of guests during event. Responsible for making sure party room supplies are stocked. Other duties as assigned by direct supervisor as they relate to the position of Event Attendant.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.