Experienced Warranty Clerk / Warranty Administrator

POSITION SUMMARY: Manually organizes, prepares, records, follows-up and reconciles all warranty

claims.

ESSENTIAL JOB FUNCTIONS:

1. Insures that all warranty repairs and other work is performed accurately and within the established time

frame to comply with manufacturer requirements and dealership standards.

2. Advises management regularly of any claims which are unusual, aging or require intervention.

3. Verifies accuracy of claim and criteria required by factory or distributor.

4. Insures credits and all claims information is posted accurately and in a timely manner.

ESSENTIAL JOB REQUIREMENTS:

1. Verbal communication ability to clearly communicate in person and by telephone with co-workers and

manufacturer regarding the claim.

2. Daily attendance that is consistent, regular and timely.

3. English reading and math skills sufficient to read all documents and manufacturer's information

(approximately the 10th grade level).

4. Regularly and accurately use a 10-key adding machine by touch. Repeated, regular and accurate input of

information to the computer.

5. Mentally recalls, tracks and accurately recounts work in progress; the ability to accurately apply pertinent

dealership and manufacturer information.

6. Completes required forms, documents and reports as needed.

7. Cooperative and courteous manner with customers, co-workers and management personnel.

8. Accurately compares, reads and records identification numbers up to "18" alphanumeric series (i.e.,

Vehicle Identification Number, part numbers).

9. Works extended hours (potentially 10 hour days), spur of the moment overtime AND consecutive work

days on a regular and irregular basis.

10. Works with more than one person and/or task simultaneously, maintaining a cordial and friendly manner at

all times without internalizing frustration, anger or pressure.

11. Ability to maintain good employee relations by acting courteously and amicably towards other co-workers.

12. All physical requirements detailed on attached chart.

We offer competitive pay and a comprehensive benefits package. Applications taken Monday through Friday from 8AM to 3PM. Jim Click Automotive, 780 W Competition Dr. in the Auto Mall. Equal Opportunity Employer. M/F/D/V