Facilities Service Center Specialist

GCU is seeking a full time Facilities Service Center Specialist. The Facilities Service Center Specialist will aid in operational work processes to increase efficiencies for the university. This position provides support such as customer service, data processing, software-based work management systems and any other appropriate support functions across all Facilities Departments.

Responsibilities:

• Serve as front line customer service representative, primary telephone responder for general and emergency call-ins to department.
• Answer, screen and route calls from students, employees and contractors in a timely and accurate manner
• Assist students and employees with basic troubleshooting, ongoing issues, and aids regarding work management system.
• Engage with customers, while actively listening, analyzing, and isolating issues over the phone.
• Input and create work orders in the Integrated Work Management System (iWMS).
• Record and updates work orders as necessary. Upload data and supporting documents into iWMS; query data and creates scheduled reports.
• Provide iWMS training for new and current users as necessary. Monitor preventive maintenance schedules and O&Ms warranties.
• Other duties as assigned

Qualifications:

• High school diploma, General Education Degree (GED) or equivalent.
• Experience with Facility and Operations Management principles, preferred
• Demonstrated customer service experience
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Must pass pre-employment background investigation.
• Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.