CVS Health
Chicago, Illinois, United States
Field Colleague Trainer - Division 5
Posted over 1 month ago
Job Description
Job Description
Would you like to join Fortune 7 CVS Health supporting our dynamic field training team?
As a Field Colleague Trainer (FCT) you are accountable for training and delivering a standard learning curriculum and program within assigned districts/regions which drives a consistent learning experience, a best-in-class customer experience, and builds colleague engagement.
You will teach and deliver select courses identified in the training curriculum to build the colleagues knowledge, skills and abilities. You will make sure classroom is set up properly and create an environment conducive to learning.
You will use evaluation tools to measure training effectiveness and provides feedback to learners and managers. You will coach and develop on-the-job (OTJ) coaches for select training programs to help them become more effective at training colleagues. You will also deliver on-the-job training to new pharmacy learners.
You will help maintain quality and effectiveness of the OJT Coaches, ensuring the right number, right level of execution and service, and ensure home stores are prepared appropriately to support training. You will complete class-related tasks such as certifying learners completion of courses. You will support and coordinate on-the-job training and other training mechanisms as required of learners. You will utilize various computer systems to setup training, track training completions, enter training data, and process information.
Additional duties and responsibilities include:
* Following up with Coaches and home stores to monitor trainee progress.
* Building positive relationships with Field Management, Pharmacy Mangers, Store Managers, and OJT Coaches.
* Ensuring trainees feel welcome and supported at every stage of their learning plan.
* Ensuring trainees are given the opportunity to complete their training.
* Mentoring and developing OJT Coaches.
* Working 32 hours in training and the remainder of the hours in a technician capacity (as a Coach or in Pharmacy workflow)
Required Qualifications
i. You have at least 1+ year experience in a customer service, training delivery or management role.
ii. You are a Nationally Certified Technician (CPhT via PTCB or ExCPT)) or have the ability to become a nationally certified technician within 6 weeks of hire.
iii. You have advanced verbal, written, and presentation skills.
iv. You have strong coaching and feedback skills.
v. You are proficient in Microsoft Office - Word, PowerPoint, and Excel
vi. You have the ability to work a flexible schedule (nights and weekends) and travel up to 75% of the time.
vii. You have the ability to work collaboratively to achieve team goals
Preferred Qualifications
i. You have training certificates or licenses (training design or delivery).
ii. You have 2+ years applicable work experience.
iii. You have a practicing knowledge of adult learning principles and their application in the classroom and in course development.
iv. You have excellent organizational, time management and problem solving skills for multi- demand and multi- priority environment
Education
i. High school diploma or equivalent required
ii. Bachelors Degree preferred
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Would you like to join Fortune 7 CVS Health supporting our dynamic field training team?
As a Field Colleague Trainer (FCT) you are accountable for training and delivering a standard learning curriculum and program within assigned districts/regions which drives a consistent learning experience, a best-in-class customer experience, and builds colleague engagement.
You will teach and deliver select courses identified in the training curriculum to build the colleagues knowledge, skills and abilities. You will make sure classroom is set up properly and create an environment conducive to learning.
You will use evaluation tools to measure training effectiveness and provides feedback to learners and managers. You will coach and develop on-the-job (OTJ) coaches for select training programs to help them become more effective at training colleagues. You will also deliver on-the-job training to new pharmacy learners.
You will help maintain quality and effectiveness of the OJT Coaches, ensuring the right number, right level of execution and service, and ensure home stores are prepared appropriately to support training. You will complete class-related tasks such as certifying learners completion of courses. You will support and coordinate on-the-job training and other training mechanisms as required of learners. You will utilize various computer systems to setup training, track training completions, enter training data, and process information.
Additional duties and responsibilities include:
* Following up with Coaches and home stores to monitor trainee progress.
* Building positive relationships with Field Management, Pharmacy Mangers, Store Managers, and OJT Coaches.
* Ensuring trainees feel welcome and supported at every stage of their learning plan.
* Ensuring trainees are given the opportunity to complete their training.
* Mentoring and developing OJT Coaches.
* Working 32 hours in training and the remainder of the hours in a technician capacity (as a Coach or in Pharmacy workflow)
Required Qualifications
i. You have at least 1+ year experience in a customer service, training delivery or management role.
ii. You are a Nationally Certified Technician (CPhT via PTCB or ExCPT)) or have the ability to become a nationally certified technician within 6 weeks of hire.
iii. You have advanced verbal, written, and presentation skills.
iv. You have strong coaching and feedback skills.
v. You are proficient in Microsoft Office - Word, PowerPoint, and Excel
vi. You have the ability to work a flexible schedule (nights and weekends) and travel up to 75% of the time.
vii. You have the ability to work collaboratively to achieve team goals
Preferred Qualifications
i. You have training certificates or licenses (training design or delivery).
ii. You have 2+ years applicable work experience.
iii. You have a practicing knowledge of adult learning principles and their application in the classroom and in course development.
iv. You have excellent organizational, time management and problem solving skills for multi- demand and multi- priority environment
Education
i. High school diploma or equivalent required
ii. Bachelors Degree preferred
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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