FIELD OPERATIONS SUPERVISOR

Field Operations Supervisor

Arizona State University

The Parking and Transit Services Department

Campus: Tempe

68545BR

Job Description

The Parking and Transit Services Department is seeking a Field Operations Supervisor to help manage parking operations in the areas of customer service, maintenance, enforcement, monitoring and reporting. This position provides leadership while coordinating work activities of assigned staff, and subcontracted personnel during special events. The Field Operations Supervisor develops and monitors work schedules, performance measures, and prepares reports for assigned area. 

Salary Range

$36,360 - $39,500 per year; DOE

Close Date

21-June-2021

Essential Duties

·        Oversees daily parking operation of assigned facilities by walking, observing the premises; monitoring access and activity; ensures staffing levels are appropriate for anticipated activity, special events, etc. 

·       Responds to or assists with customer inquiries, complaints or concerns via written correspondence, electronic media, in person and telephone calls.

·       Supervises assigned Customer Service Specialists staff to include time administration duties ensuring accurate and timely report of hours worked; assists with other operational areas and related staff as needed. 

·       Communicates effectively with daytime operations Field Operations Supervisor(s) and staff.

·       Participates in department team and leadership meetings. 

·       Communicates effectively, verbally and in writing.

·       Uses a computer and various office equipment; two-way radio and assigned parking equipment.

·       Routinely checks and helps maintain parking equipment; conducts minor repairs as needed.

·       Helps maintain signage inventory by ordering materials for required signage and assists in producing signage when necessary.

·       Prepare invoices; orders and maintains necessary supplies (e.g. ticket stock, cleaning, sanitizer, etc). 

·       Prepares and reconciles funds collected according to department revenue handling and university policies (follows contactless, electronic procedures).

·       Prepares after-action reports to facilitate operational improvements and efficiencies.

·       Administers PTS and university policies fairly and consistently.

·       Assists in staff recruitment to include processing request for hires, screening applicants, participating in the interviewing process for full time and student staff.

·       Attends training opportunities to enhance job performance and increase knowledge of university policies and departmental operations. Ensures the same for assigned staff. 

·       Completes and updates Operations Manuals. 

·       Creates and updates electronic forms.

·       Drives Arizona State University leased, owned or rented vehicles and carts to various ASU locations to perform work. 

·       Performs other duties as assigned.

Days and Schedule: 2:30pm – 11:30pm Wednesday – Sunday. Alternative hours may be necessary with advanced notice depending on operational needs. Nights, weekends, and holidays may be mandatory based on scheduling. 

Minimum Qualifications

Four years of clerical and administrative or related experience which includes one year lead experience and one year field operations experience; OR, Associate's degree in Business Administration or related field AND two years of related experience, which included one year supervision experience AND one year field operations experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

·       Experience in ASU Parking operations.

·       Experience with T2 PARCS system, equipment.

·       Knowledge of Microsoft Office Suite.

·       1-3 years supervisory experience.

·       1-3 years of direct event experience.

·       Previous cash handling.

·       Experience as a Department Time Administrator.

·       Experience with all aspects of recruitment.

·       Evidence of effective verbal and written communication skills including the accurate use of grammar and spelling.

·       Excels to provide quality customer service interaction with the general public.

·       Evident experience in maintaining accurate records.

·       A valid US Driver’s License; an MVR check will be conducted.

Working Environment

·       Works in extreme weather conditions in an outdoor setting subject to cold, extreme heat, and/or rainy weather.

·       Some activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

·       Uses office equipment.

·       Regularly lifts up to 35 pounds.

·       Walks and stands for extensive periods of time.

·       Drives an ASU vehicle, or golf cart, getting in and out of the vehicle.

·       Adhere to all University Safety policies.

·       Adhere and enforce the department employee parking, cash handling and attendance policies.

·       Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

·       This position is located at the ASU Tempe Campus.

Department Statement

Parking and Transit Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS operates numerous shuttle, bus, car-sharing, and carpool programs to provide sustainable transportation options to the campus community. These services assist ASU students, faculty, and staff in traveling to, around and between campuses. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University. 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicant must be eligible to work in the United States; ASU Parking and Transit Services will not be a sponsor for this position. 

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To apply please go to www.asu.edu/asujobs/ see Req Id# 68545BR or go directly to: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25620&siteid=5494&PageType=JobDetails&jobid=4269747