FIELD SERVICE SPECIALIST

Field Service Specialist

Arizona State University

PTS Operations & Events

Campus: Tempe

92097BR

Job Description

The Parking and Transit Services seeks a Part- Time Field Service Specialist assigned to a high volume parking facility at the Tempe Campus. The Specialist coordinates customer service delivery to faculty, staff, students and guests of the university ensuring the garage equipment is in operational order (including gate arms, ticket dispensers, intercoms, and fee computers); provides general campus information, directions, parking alternatives and other information to customers. This position will be required to work outside for entirety of shift.

DAYS AND SCHEDULE: There are multiple positions and shifts open 7 days a week. Alternate hours may be necessary with advanced notice depending upon operational demands. Campus operations are open 24 hours, 7 days a week. Employees may receive shift differential pay of up to $1.50 additional per hour, for working eligible shifts. Alternate shifts may be required during training period. 

Salary Range

$20.00 per hour

Close Date

20-June-2023 is the initial close date. Applications will continue to be accepted and reviewed until filled

Essential Duties

·       Assist customers in the use of the new PARCS equipment at the pay-on-foot locations in the entry/exit lanes and at times in the office using a fee computer.

·       Approach customers in a positive professional manner providing a high level of customer service.

·       Greet and acknowledge customers with a friendly warm greeting, introducing yourself, and presenting a professional image in appearance and in your communication.

·       Use T2/FLEX equipment and programs to provide payment options.

·       Prepare activity logs and report service/maintenance issues to their supervisor for resolution.

·       Respond to intercom calls and communicate with a two-way radio and telephone. Provide general campus information to guests, including; directions, parking alternatives and other information.

·       Provide minor cleaning and equipment maintenance such as; clearing ticket dispensers, adjusting gate arms, intercom and fee computer problems.

·       Provide light structure maintenance such as picking up trash throughout the facility and keeping the parking equipment clean.

·       Manage traffic flow during peak ingress and egress periods for the efficient entry and exit of traffic.

·       Monitor space availability and utilization; assist with events and reservation accommodations as necessary.

·       Be flexible during daily activities with the ability to change priorities which may include and/or subject to resolution conflict with customers.

·       Drive Arizona State University leased, owned or rented vehicles and carts to various ASU locations to perform work.

·       Uses a computer.

·       Conduct analysis and prepares reports.

·       Prepare correspondence.

·       Communicate verbally and in writing.

·       Handle negotiable items.

·       Repair equipment.

·       Use office equipment.

·       Track data.

·       Assist motorists.

·       Complete manual and electronic forms.

·       Write exit citations.

·       Perform other duties as assigned.

Minimum Qualifications

One-two years customer service experience in a frontline service environment. OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

·       Experience working with credit card transactions in a high volume retail environment with direct customer contact.

·       Experience working in a high volume service environment (2 years).

·       Experience working in a parking operations at a university, city, or airport.

·       Demonstrated knowledge of maintenance of electronic and mechanical equipment.

·       Experience with credit and debit card transactions.

·       Experience in providing quality customer service interaction with the general public.

·       Experience in maintaining accurate records.

·       Experience in work that requires attention to detail and/or loss prevention requirements.

·       Experience with Microsoft Office applications (i.e., Word, Excel, Outlook).

·       Evidence of a valid Class D driver’s license; an MVR will be conducted.

·       Work experience in an outdoor setting.

Working Environment

·       Drive and safely operate an ASU vehicle or cart, getting in and out of the vehicle frequently.

·       Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.

·       Work in an outdoor environment, standing and walking for extended periods of time in all weather conditions (heat, rain, wind) and frequently bending, reaching, lifting, pushing and pulling up to 35 pounds.

·       Required to use a two-way radio for communication.

·       Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

·       At times activities may be performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

·       Scheduled work area subject to change.

Department Statement

Parking and Transit Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS operates numerous shuttle, bus, car-sharing, and carpool programs to provide sustainable transportation options to the campus community. These services assist ASU students, faculty, and staff in traveling to, around and between campuses. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.

At ASU, we care about our employees. We offer a total rewards package that includes: 

·       AZ state school tuition reduction for employees and their dependents and spouse; all available on day one of employment.

·       Competitive wages.

·       Disability and leave program for income protection.

·       Employee assistance for confidential and free behavioral health services.

·       Generous accrual of paid sick and vacation time.

·       Low cost dental, health, life and vision insurance benefits; all available on day one of employment. 

·       Paid adoption and fertility subsidies.

·       Paid time for professional development and volunteering.

·       Retirement programs with employer match; designed to promote long-term savings and provide income upon retirement. 

·       Wellness program for preventative health education and screenings. 

·       Wide variety of employee discounts through ASU partnerships. 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Applicant must be eligible to work in the United States; ASU will not be a sponsor for this position. 

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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