Financial Eligibility Supervisor

Salary: $42,842

Grade: 18

The Division of Member and Provider Services (DMPS) is looking for a highly motivated individual to join our team as a Financial Eligibility Supervisor (Program Services Evaluator 4) for the ALTCS Call Center (virtual office). This position directly supervises staff responsible for completing or supporting eligibility determinations for the Arizona Long Term Care System (ALTCS), Supplemental Security Income-Medical Assistance (SSI-MAO), Medicare Savings (MSP) and specialty categories programs in an office, virtual, and/or call center environments.

* Interpret and apply policies, procedures, rules and regulations and provide staff with guidance and direction. Look for performance trends and implement necessary corrective action plans for staff. Review customer cases and handle escalated cases. Provide internal and external customer service. Monitor workloads, call volumes, coverage and reassign tasks as needed. Provide staff with continuous learning opportunities.

* Supervise staff: complete 1 on 1 conferences (no less than monthly) and required evaluations. Monitor employee performance and ensure that identified issues are addressed timely. As issues are identified they are managed up. Ensure that staff are meeting all productivity, quality, and timeliness measures. May include customer service quality reviews. Approve training and leave requests.

* Attend meetings, training and conferences. Conduct and facilitate continuous learning and information sharing discussions. This could be in an individual or group setting. These meetings may be held in person, telephonically or via video conferencing.

* Foster teamwork and collaborative efforts through employee engagement strategies. Employ the use of mentoring with direct reports and for self-improvement.

* Continually support agency and division missions and values. Champion and facilitate AMS in unit and provide guidance, insight and support to the lag and lead goals at the operational level.

* Phase 1 of the candidate selection process requires completion of a writing exercise within a required timeframe. Candidates are contacted by email.

* Due to COVID-19 precautions the recruiting process has been adjusted to meet the standard health guidelines outlined by the State. Interviews will be conducted virtually and may also be by way of video conference utilizing a platform like Google Meet/Hangouts or WebEx.

* Documented experience making Medicaid Financial Eligibility determinations

* Knowledge of Federal, State and agency statutes, rules and regulations applicable to area of assignment

* Assessing, maintaining, reviewing and analyzing database information

* Computer applications in word processing, spreadsheets, presentations, and email applications; Microsoft, Google. Proprietary state applications in eligibility and healthcare programs to include HEAplus, PMMIS, DocuWare, AZTEC and RightFax.

* Developing and presenting related instructional materials

* Supervise, train and motivate staff

* Prioritize, assign and review work

At least six months of work experience equivalent to a Program Services Evaluator (e.g., interviews and determines eligibility for public assistance benefits); OR two years of supervisory experience in a government, finance, insurance or health care environment.

At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-417-4497.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.