Job Description
Front of House Manager
Key Purpose
The Food Services Manager is expected to:
- To drive customer service, employee engagement, safety programs, signage, micro kitchen supervision
- To satisfy the needs of the client and customer by providing high-quality, cost-effective food service operations.
- To participate and lead in establishing corporate employee training and development programs as instructed by the General Manager.
Success Criteria
- Effective Team building
- Solve any customer complaints or issues
- Follow all food safety regulations
- Staff scheduling for Caf, Micro Kitchen and Barista
- Hire and training new employees
Key Areas of Collaboration and Influence
- Work with the GM and Executive Chef on team programming and safety.
- Work with GM on duties assigned.
Ideal Candidate Experience
- Experience in food systems with a high school diploma or equivalent.
- Attention to detail
- Bachelor's degree or culinary degree preferred
- Ability to multitask
- Ability to forecast supplies as needed
- Ability to manage a budget
- Interpersonal skills
- Ability to give and receive constructive feedback
- Ability to create restaurant policies for employees to follow
- Shows ability to lead a team
Key Accountabilities
- Day to day support of all front of the house, barista and micro kitchen activities.
- Tasks assigned as needed by the GM.
- Must comply with all ServSafe and HACCP programs and standards.
- Building strong customer relationships and delivering customer-centric solutions.
- Develop good customer relationships and address customer service needs.
- Manage purchasing, inventory, maintenance and other operational functions to ensure monthly budgets are met
- Demonstrate a high level of accountability and self-awareness.
- Build teams to be customer focused and solutions oriented, all while being flexible in constant change.
- Maintain service standards and CPEs of the client.
Physical Demands & Work Environment
- Work up to 8 hours a day on your feet, excluding breaks.
- Must be able to lift a minimum of 25lbs.
- Come to work properly dressed according to the dress code.
- Employee must be able to work under pressure and time deadlines during peak periods.
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $79000 per year - $84000 per year . Final compensation will be determined based on experience and skills and may vary from the range listed above.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.