Job Description
At TBK Bank, we're a team of passionate, driven, collaborative, solutions minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Position Summary:The Fraud/Chargeback Specialist is responsible for processing and tracking debit card disputes and other related assigned tasks. At all times execution of duties will be in compliance with bank policies, procedures and regulations including Regulation E, BSA and AML and MasterCard.
Position Description:Essential duties and responsibilities include the following:
Handles all categories of disputes, re-presentments and compliance issues in accordance with MasterCard Operating Regulations and Reg E Compliance.
Acts as a dispute subject matter expert.
Maintain knowledge of latest card industry changes and dispute best practices
Documents, monitors, and reports on fraud related cases, recoveries, and losses.
Process and track all debit card, ATM and Zelle disputes within the REG E guidelines.
Investigate and determine the provisioning of credit
Processes chargebacks and exceptions on debit card disputes.
Notify customer if there is a discrepancy with the dispute and/or additional information is required
Track and send final credit/debit letter
Make daily general ledger entries, reconcile and balance reports.
Follow steps to block debit cards that have fraudulent transactions.
Ensure that all relevant reporting, record keeping, and record retention are following the banks retention schedule.
Assist with Monitoring and approval of ATM and Mobile Deposit Capture items.
Assist with ATM Disputes.
Serve as a backup for ATM maintenance and management.
Assist with fraud related tasks.
Respond to internal/external customer inquiries within 2 hours.
Other operational duties as assigned.
High school diploma or general education degree (GED) required
One to two years chargeback experience and/or training; or equivalent combination of education and experience.
Knowledge of rules and regulations related to MasterCard and financial fraud (Reg E, Reg CC, BSA).
Excellent communication skills required, both written and verbal
Basic knowledge of Microsoft office, word processing and email system.
Ability to read, write and speak English
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!