Fraud Specialist

About BrightStar Credit Union, we are committed to creating a diverse work environment where everyone has an opportunity to succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a collaborative and engaging atmosphere.

What we offer:

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym
• Company Paid Life Insurance
• Health Savings Account with Company Contributions
  
  

This role supports the Fraud Department with various activities, including processing and tracking results pertaining to checking account forgeries, ATM/VISA debit unauthorized use, endorsement forgeries, member account embezzlement, and suspicious account activity. Attention to detail with member accounts and activity is vital to the success of this role and the integrity and security of our membership.

Essential Functions & Responsibilities

• Provide outstanding Bright Service to each internal and external member as defined by our Service Standards and Promises.
• Responsible for processing and appropriate disposition of fraudulent items by gathering information and presenting documentary evidence accurately and timely. Works with members to identify transactions, identify potential suspects, complete necessary documentation, and eliminate future fraudulent transactions.
• Responsible for promptly reviewing all fraudulent transactions, including checks, bill pay, credit cards, shared services, ACH, wires, account takeovers, and red flags.
• Responsible for analyzing fraud trends and tracking losses resulting from fraudulent transactions.
• Collaborate in investigations with the BSA Department to ensure cases and reports are appropriately documented utilizing the Credit Union's AML software.
• Responsible for completing necessary forms for submitting claims to the insurance company. Provides documentation on non-insurable losses and initiates charge-off of items determined to be non-collectible.
• Contribute to achieving business service objectives by supporting those areas of the credit union that services the business client. Demonstrates understanding of business services functions and knowledge of business deposit and lending products
• Maintain knowledge with B.S.A. Compliance training.
• Other job-related duties as assigned.

Performance Measurements:

• Provide outstanding service to internal and external members as defined by our service standards and promises.
• Provides credits/debits promptly to ensure the department complies with Reg E deadlines.
• Ensure that all cases are received in the portal by FIS.
• Challenge chargebacks/denials by providing all necessary information relating to claims and chargeback queries if required.
• Provide information to credit union employees on current fraud trends, detecting fraudulent activity, and how to handle fraudulent claims.
• Maintain knowledge with continued training and maintaining certifications.

Minimum Expectations of Knowledge and Skills:

Experience - One year to three years of similar or related experience.

Education - (1) A two-year college degree, (2) completion of a specialized certification or licensing, (3) completion of specialized training courses conducted by vendors, or (4) Minimum of two (2) years of work experience.

Interpersonal Skills- Work involves personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills- Effective verbal and written communication with employees, other organizations, and the general public to explain generally established policies, procedures, and systems. Must know regulations and procedures related to fraud investigation. Must know about check clearing and return-item regulations.

Compliance

Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.

• In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee must often lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace