Job Description
At TriumphPay, we believe our team members make a difference. They make a difference in the lives of their customers, their communities and with our organization as a whole. That's why we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients and the insurance companies we represent. Because at the end of the day our goal is to help our partners businesses run better.
Position Summary:
The Fraud Support Specialist will provide administrative support to the Fraud team and is responsible for validating banking information. This position will require a high degree of organization, attention to detail and initiative.
Position Description:
Essential duties and responsibilities include the following:
Make outgoing calls to verify bank account changes.
Complete searches to validate company information for bank account changes.
Maintain, communicate and follow-up with Customers and Payees regarding pending/missing items.
Coordinate with various internal departments.
Detect suspicious and fraudulent bank account changes.
Complete daily operational investigation tasks; including incoming document reviews, red flag reviews, and customer verifications.
Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Banks Information Security Program.
Maintain a positive and caring atmosphere for customers and employees consistent with TBK Banks mission and philosophy.
Other duties, as assigned.
Qualifications:
EXPERIENCE & EDUCATION
High school diploma or equivalent.
2+ years experience in working administrative duties or support in a high-volume work environment.
Experience in transportation industry or financial services is a plus.
Minimum 1+ year experience in banking.
Minimum 1+ year fraud experience.
Knowledge and understanding of the Bank Secrecy Act (BSA)
SKILLS & ABILITIES REQUIRED
The successful candidate will possess general business, analytical and critical thinking skills and experience. Additionally, the ideal candidate should possess the following:
Demonstrate initiative and be able to work independently and as part of the team.
Strong work ethic and organizational skills.
Must be proficient in Microsoft Word and Excel.
Ability to handle multiple tasks while maintaining attention to detail.
Strong professional communication skills.
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!