Front Desk Administrator

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. We offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence.

FRONT DESK ADMINISTRATOR

POSITION SUMMARY: Our Front Desk Administrator will provide administrative support for our executive staff in addition to acting as our reception/welcome point-person for visitors and to provide excellent customer experience to both internal and external customers. Our IA will answer customer questions, properly direct or handle minimal phone calls and greet incoming customers at our Campus for Compassion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Greet public and provide an excellent customer experience providing information as requested.
2. Resolve customer concerns efficiently and effectively.
3. Provide executive staff administrative support as assigned. This may include scheduling, mailings, data entry, meeting planning and special projects.
4. Coordinate deliveries, notification and in-kind donation items.
5. Process outgoing mail, maintain office supply inventory.
6. Other duties as assigned.

QUALIFICATIONS:

1. Knowledgeable and competent in customer experience.
2. Five+ years of experience in an administrative office role.
3. Must possess excellent telephone answering techniques, customer service skills and present a professional appearance and demeanor at all times.
4. Must have ability to multi-task in a busy environment.
5. Must have excellent written, verbal, and email communication skills.
6. Must be able to perform administrative duties utilizing the software provided including Outlook, MSWord, Excel, and PowerPoint.

Language Skills: Able to speak, read and write English; Spanish language helpful.

Mathematical Skills: Ability to perform basic mathematical skills.

Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook; able to learn other software programs as necessary.

Certificates, Licenses, Registrations: N/A

Other Skills, Abilities and Qualifications: Regular attendance is required. Access to reliable transportation.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.