Job Description
Are you eager to learn as much as you can about hotel operations in role that will give you the tools to succeed in future hospitality roles? Do you thrive on working independently and feeling empowered to support and build relationships with owners and guests at a close-knit property with other passionate hospitality professionals?
Join our energetic team at Lodge Tower, managed by East West Hospitality, awarded Best Property Management by Best of Vail Valley! Positioned at the heart of the Vail Village, the Lodge Tower stands as a leading condominium property, offering unparalleled access to the terrain of Vail Mountain, just steps away.
We're on the lookout for a Front Desk & Reservations Agent with a passion for customer service. Daily tasks in this role include maintaining and promoting guest hospitality at all times, ensuring the Front Desk is functioning and organized in such a way as to ensure smooth check in and check out, a focus on guest satisfaction at all times, and assisting guests and owners with lodging reservations. This role presents an exciting opportunity to kickstart or advance your career in the hospitality industry at one of Vail's premier destinations. If you're a dedicated professional with a track record of excellence and a helpful, friendly demeanor, we're eager to connect with you!
Duties include:
- Provide authentic hospitality to guests and owners throughout their entire stay, ensuring satisfaction from the first point of contact through departure.
- Engage with guests and owners in a friendly and responsive manner, addressing their needs and concerns with transparency and helpfulness.
- Drive revenue growth by implementing effective up-selling techniques and sales strategies.
- Foster collaborative relationships with all departments to facilitate smooth operations and achieve collective objectives.
Location: Lodge Tower - Vail, Colorado
Job Start Date: ASAP
Employment Status: Full Time & Part Time Seasonal available (full time preferred, but part time for the right candidate)
Pay Rate: $21/hour + the opportunity to earn commissions on walk-in reservations! (summer season only)
Schedule: Do you need to work mornings to coordinate with another job? Do like having set work days? We can be flexible with you! Our employees work the following shift times: 7am-3pm & 7:30am - 3:30pm, 3pm-11pm & 3:30pm-11:30pm, occasional mid shift of 10am-6pm
- Experience in customer service preferred (but can train the right person!)
- Must be 18 years or older
- Fluent in both written and spoken English
- Proficient with a variety of office equipment including computers, printers, calculators, fax machines, copiers and telephones
Benefits & Perks:
Wellness walks through the village are offered and encouraged when time and weather permits; daily complimentary breakfast (AM shift); apres snacks (afternoon shift); On-site garage parking in Vail Village! Paid Holidays! Uniform & free uniform dry-cleaning; Ski Pass or Equivalent Bonus (Full Time employees only; Winter season; eligibility depends on start date); 401(K) Plan with Discretionary Employer Match; Paid Sick Time; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program
Why East West Hospitality
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.
Based in Colorado, East West Hospitality has more than 35 years of success managing some of the worlds favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.
We hope youll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.