Front Desk Agent

Nestled into Perimeter Summit and surrounded by ultra-chic neighborhoods like Buckhead and Brookhaven, Hyatt Regency Atlanta Perimeter at Villa Christina, a lavish urban hotel with the comfort and sophistication of a resort, with 182 guest rooms and over 13,000 square feet of meeting space is one of the newest hotels to join the PHG Family. Find out today what a career at the Hyatt Regency Atlanta Perimeter at Villa Christina with Pyramid Hotel Group can mean for you!

We are looking for friendly and motivated hospitality professionals to join our Four Diamond hotel! We offer competitive pay and a full benefits package, including health/dental/vision insurance, paid time off, and paid holidays. This is an amazing opportunity to join a fantastic team and company!

Purpose: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Group and Hyatt's high standards of quality.

Essential Duties:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote World of Hyatt loyalty program and brand initiatives. Make appropriate selection of rooms based on guest needs. Code electronic keys. Requires continual standing and movement throughout front office area.
• Conform with all aspects of Pyramid Hotel Group's guest safety and security protocols, including Key Control
• Verify and input credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer and communicate clearly with all guests and colleagues. Retrieve messages and communicate the content to the guest.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Maintain accurate and complete knowledge of the hotel's Emergency Procedures and know action steps to take during emergency situations.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction.
• All other duties as assigned by management

Other:

• Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Summon bell-staff assistance to escort guests to their rooms as appropriate.
• Operate basic office equipment
• Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Experience with Opera PMS and/or Colleague Advantage is a plus but not required.

Education:

High school diploma preferred.

Experience:

Prior Front Office experience at a full-service hotel is preferred. Prior experience with Opera PMS and/or Colleague Advantage is preferred but not required.

Grooming:

All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other:

Applicants with additional language skills preferred.